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Bexley at Whitestone

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 199 Google reviews · How we rank ›

3.8(199) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Bexley at Whitestone
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
199

The honest read

Bexley at Whitestone divides sharply between those who praise its leasing team and resort-style amenities and those who hit operational walls. Early reviews celebrate Toby, Dylan, and other named agents for responsiveness, spacious layouts, and a standout dog park. But recent feedback flags repeated tour cancellations, slow maintenance on essential repairs (A/C, lighting), pest problems, and concerning denials based on immigrant status and SSN verification issues unrelated to fraud risk.

Staff kindness and clean common areas emerge as genuine strengths, yet the property struggles with follow-through: one resident waited eight months for a master bedroom A/C fix; another faced discriminatory application handling after paying a fee. The split between those who call it resort-like and those who describe roach infestations, broken fixtures, and trash accumulation suggests either inconsistent upkeep or a deteriorating picture over the past year.

Praised for
  • responsive leasing staff (Toby, Dylan, Bryan, JaMesa)
  • spacious floor plans
  • clean units and amenities
  • pet-friendly with dog park
  • quiet, resort-like living
  • strong maintenance responsiveness (when it works)
Watch-outs
  • tour appointment no-shows and long waits
  • unresponsive management and poor communication
  • move-in unit damage and lack of repairs
  • pest infestation (roaches, ants)
  • inconsistent trash pickup
  • discriminatory application practices against immigrants
  • poor maintenance follow-up on critical issues
responsive-managementpoor-communicationwell-maintainedpest-problemsclean-common-areasfriendly-staffslow-maintenance
Best for: Remote workers and pet owners seeking spacious floor plans and quiet surroundings.
Think twice if: Tour appointment reliability is weak; maintenance delays on critical issues are common; application review process has drawn concerns about immigrant applicant handling.

What this place gets right

  • named leasing agents praised for responsiveness and professionalism
  • spacious floor plans at competitive price point
  • resort-style amenities (pool, fitness, dog park)
  • quiet, remote-work-friendly environment

Worth knowing

  • Leasing agents Toby and Dylan widely praised for professionalism and responsiveness
  • Dog park mentioned as standout pet amenity
  • Maintenance delays documented on A/C, lighting, and other essential repairs spanning weeks to months
  • Application denials based on third-party SSN verification issues affecting immigrant applicants
  • One resident reported eight-month wait for master bedroom A/C repair

Reviews by category

Luxury Apartments
Spacious layouts and resort-style amenities praised, but move-in unit conditions and maintenance delays undermine luxury positioning.
Pet-Friendly Apartments
Dog park highly regarded; pet-friendly policy clear, though broader maintenance and communication issues affect experience.

How it stacks up

  • Rated 3.8 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
122
4
12
3
14
2
10
1
41

Quick answers

Are leasing tours reliable and on time?
Recent reviews report tour appointment no-shows and waits of up to an hour on back-to-back scheduled days, with minimal apologies or explanation from staff.
How long are maintenance repairs taking?
One resident reported an eight-month wait for a master bedroom A/C repair; another waited two weeks with no resolution on a maintenance request.
Is the property pet-friendly?
Yes; the business lists pet-friendly housing and amenities including a dog park, which residents specifically praise.
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Last updated 2026-07-17