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Biltmore at the Park

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 165 Google reviews · How we rank ›

4.3(165) 72 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Biltmore at the Park
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
165

The honest read

Living units and staff kindness earn consistent praise, but residents struggle with billing errors, cryptic lease terms, and pest issues that linger until they become visible. Maintenance responds quickly to individual requests, yet compound problems (roaches, dirty dog park, bird droppings) get ignored until residents complain; management changes and policy gaps leave tenants chasing answers across RPM corporate and the local office.

Praised for
  • friendly, attentive staff members
  • responsive maintenance work
  • quiet, well-located community
  • apartment interiors are spacious and well-designed
Watch-outs
  • billing errors and disputed charges
  • unresponsive management and poor communication
  • pest problems, particularly cockroaches
  • inadequate ground maintenance and sanitation
friendly-staffquiet-communitypoor-communicationunresponsive-maintenancepest-problems
Best for: People prioritizing apartment quality and friendly staff who can handle billing admin independently.
Think twice if: Pest history, management turnover, and unresolved billing disputes are documented concerns; get prior billing records in writing before signing.

What this place gets right

  • staff known by name are consistently helpful and kind
  • maintenance issues in units resolved quickly
  • calm, quiet location on edge of Pflugerville
  • amenities include dog park, spin studio, resort-style pool

Worth knowing

  • Serena and Robert (office staff) named for helpfulness across multiple reviews
  • maintenance response described as fast
  • new iced coffee bar set up for residents
  • dog park features artificial turf but reportedly lacks commercial sanitizing
  • RPM took over management; residents note local staff quality does not match corporate support
  • cockroach infestations reported in at least two recent reviews
  • billing ledger errors documented from November through March (one resident case)
  • ClickPay payment system malfunction and provider changes mentioned

Reviews by category

Luxury Apartments
Units themselves praised as spacious and well-maintained; billing, pest control, and grounds care are weak points.
Pet-Friendly Apartments
Dog park present but artificial turf reportedly lacks proper sanitizing and becomes unsanitary.
Student Housing
Quiet location and proximity to Austin employers appealed to one renter, but billing disputes and management issues pose stress for students.

How it stacks up

  • Rated 4.3 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
127
4
8
3
3
2
7
1
20

Quick answers

Is there a dog park?
Yes, Biltmore has a dog park with artificial turf. Residents report it needs more frequent deep sanitizing.
How fast is maintenance response?
Multiple residents say maintenance handles unit-level requests quickly, though wider property issues (grounds, pest control) move slower.
What amenities does the property offer?
Their website lists fitness center, yoga studio, spin studio, resort-style pool, sand volleyball, kids' playground, dog park, clubhouse with game room, firepit, and pavilion.
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Last updated 2026-07-17