Half the residents report quick maintenance and welcoming staff who answer questions and process work orders promptly. The other half describe neglected noise complaints, maintenance jobs that need repeat calls, missing keys and mailbox access at move-in, and a vendor security breach that management did not fully own. Leasing staff names like Josi, Joyce, Natalia, and Guillemor appear in praise; some move-ins were impeccable, others arrived with odors and disabled appliances. The community feels divided between those who trust it and those preparing to leave.
Location in Tech Ridge works for commuters to Round Rock and downtown; a retiree of eight years found peace here, while newer residents struggle with neighbor noise and property response speed. The resort pool and dog park draw tenants, but some say the property needs visible updates. One application was lost when a single leasing agent went unavailable; another tenant waited three days for a response. Maintenance staff like Guillemor and Diego earned specific praise for politeness and follow-through.
Most residents report consistently fast maintenance and helpful, communicative staff who handle requests same-day or next-day. However, a significant minority faced steep move-out charges they dispute, with management allegedly refusing to justify or provide proof of damage claims totaling hundreds or thousands of dollars.
New residents often praise leasing staff like Britany and Josi for smooth move-ins and note quiet grounds with active maintenance. However, a significant minority report severe cockroach infestations lasting months with dismissive management responses, lost packages, and rude staff-creating a stark divide between the pre-move experience and post-move conditions. Recurring issues include unresolved pest infestations leading to health problems, ignored noise complaints despite patrol services, slow responses to maintenance requests, and management pressure to pay for unit transfers rather than offer compensation. Leasing staff earn consistent praise, but operations and enforcement appear inconsistent.
Ten Oaks draws strong praise for its staff warmth and clean, modern appearance, with residents specifically commending leasing agent Emile and property manager Kimberly. However, recurring complaints about slow repairs, pest issues, parking enforcement inconsistency, and management turnover significantly cloud the experience for dissatisfied residents, with some reporting year-long ceiling leaks and broken amenities.
Last updated 2026-07-17