Austin Apartment Reviews Guide
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Broadstone Frontera Ridge

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 131 Google reviews · How we rank ›

4.3(131) 75 composite score See reviews on Google Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Broadstone Frontera Ridge
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
131

The honest read

Most residents report moving in smoothly thanks to engaged staff and enjoy the location near shops and restaurants. The pool and pet areas draw people in, but cleaning and upkeep of common spaces fall short. Some tenants say the amenities look good until they need to actually use them during peak times.

A strong leasing team (Salma, Luke, Jessica, Jayce) works hard to welcome residents and solve problems. The complex markets itself on modern amenities and pet services, yet ongoing complaints about pool downtime, dog waste in hallways, and unreliable maintenance suggest a gap between what's promised and what's delivered day-to-day.

Praised for
  • friendly and responsive staff (Salma, Luke, Jessica, Jayce)
  • attractive amenities and layout
  • convenient Round Rock location with nearby retail
  • pet-friendly features and care
Watch-outs
  • poor maintenance of shared spaces (dog waste, pool closures)
  • inconsistent customer service from some staff
  • amenities broken or unavailable much of the year
responsive-managementfriendly-staffgreat-amenitiesslow-maintenancewell-maintained
Best for: Pet owners and professionals who prioritize friendly staff and convenient location over flawless maintenance.
Think twice if: You need reliable pool access in summer or expect consistently clean common areas; dog waste and amenity closures are recurring complaints.

What this place gets right

  • strong leasing and customer service team
  • pet-friendly amenities (dog park, grooming, boarding)
  • modern facility in high-traffic Round Rock location

Worth knowing

  • Salma, Luke, Jessica, Jayce named as standout leasing/management staff
  • pet deposit $250, pet fee $300, pet rent $25 per their website
  • dog park, pet wash area, and on-site pet boarding/grooming offered
  • two-story amenity lounge and three separate lobby areas for meetings
  • pool with private cabanas mentioned as VIP-style feature
  • pool closures during summer peak season noted in multiple reviews due to safety issues

Reviews by category

Luxury Apartments
Modern, brand-new facility in good location; pool and lounge amenities appealing but maintenance issues diminish value.
Pet-Friendly Apartments
Dog park, grooming, and boarding appreciated; staff praised for pet care, but hallway pet waste and upkeep failures are sticking points.
Townhome & Garden-Style Communities
Not directly evidenced in reviews; no mention of townhome layouts or garden-style features.

How it stacks up

  • Rated 4.3 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 92
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
104
4
4
3
1
2
6
1
16

Quick answers

What are the pet fees?
Pet deposit $250, pet fee $300, and pet rent $25/month per the leasing office. The complex offers a dog park, pet wash area, and on-site grooming/boarding.
What amenities are available?
Pool with private cabanas, two-story amenity lounge, three separate lobby spaces for meetings, co-working lounge, catering kitchen, and dog park.
Is there a concern about pool availability?
Yes. Multiple reviews mention the pool was closed for extended stretches during summer due to maintenance and safety issues (broken glass, resident misconduct).

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Broadstone North Ridge
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Most residents praise the friendly leasing team, especially Richard, who guides tenants through the application and move-in process with genuine care. Units are spacious and modern, amenities like the pool and fitness center stay clean, and the community fosters genuine connections among neighbors. However, some tenants faced pest infestations, particularly crickets in late summer and cockroaches in individual units. When maintenance requests did not resolve these issues promptly, frustration escalated. One tenant reported cold water outages and an unsympathetic response from office staff when seeking updates, though that experience stands apart from the broader pattern of responsive management.

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Lakeside at La Frontera
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Lakeside at La Frontera draws praise for Kolbi and newer staff who genuinely help, plus its location and amenities, but moves with caution: roaches plague units consistently, the office often ignores calls, and maintenance can take months to fix basics. Renew your lease or tour in person only. Unit quality varies widely. Some enjoy nine-year tenancies and lake views; many report filthy apartments on arrival, ongoing pest battles, and staff turnover that breaks continuity. The property reads as underfunded operations struggling under volume.

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Auro Crossing
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Auro Crossing

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Auro Crossing shows a sharp divide: recent arrivals of new management and staff have won strong praise for responsiveness and care, yet ongoing issues with cleanliness, rule enforcement, and past staff behavior continue to frustrate residents. Units themselves draw compliments, but common areas, pest problems, and inconsistent communication between office and maintenance leave some tenants questioning their stay.

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Last updated 2026-07-17