Austin Apartment Reviews Guide
Menu
Request a quote Call

Churchill Crossing

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 199 Google reviews · How we rank ›

3.8(199) 65 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingLuxury Apartments
Churchill Crossing
Services
Affordable & Section 8 Housing, Luxury Apartments
Reviews
199

The honest read

Staff members like Eva, Erika, and Cleisy earn consistent praise for friendliness and attentiveness, and some tenants report trouble-free stays. However, chronic hot water failures define the experience for others: multiple residents endured outages lasting days to a week, with management refusing compensation and citing lease terms. Maintenance takes weeks to respond to repeated plumbing complaints, and residents report inaccurate fee charges and dismissive communication from the leasing office.

The complex is described as old with aging infrastructure, which reviewers acknowledge explains some problems but not the slow response times. Parking lot resurfacing left spaces badly uneven, and a single dumpster serves three buildings. Residents recommend documenting all issues in writing, requesting copies of the lease before signing, and asking current tenants specifically about plumbing reliability before committing.

Praised for
  • friendly and professional staff
  • responsive maintenance in some cases
  • good value for the price
  • staff like Eva and Erika go above and beyond
Watch-outs
  • chronic hot water outages and water failures
  • slow or incomplete maintenance responses
  • poor management communication and lack of accountability
  • uneven parking lot work and insufficient trash facilities
friendly-staffslow-maintenancepoor-communicationunresponsive-maintenance
Best for: tenants willing to accept an older building and negotiate maintenance expectations upfront
Think twice if: you rely on consistent hot water, prefer newer infrastructure, or expect management to proactively address recurring utility failures

What this place gets right

  • friendly, professional leasing and office staff
  • maintenance responsive once engaged
  • quiet community atmosphere
  • budget-friendly pricing relative to quality

Worth knowing

  • Eva, Erika, and Cleisy named as standout leasing/office staff
  • hot water outages occur roughly monthly to every two months, lasting several days to a week
  • management refuses rent credits for utility outages despite recurring failures
  • leasing manager Leanne/Leanna Hajek reported as rude and dismissive by multiple residents
  • single dumpster and recycling bin serve three buildings
  • parking lot resurfacing left adjacent spaces with uneven dimensions

Reviews by category

Affordable & Section 8 Housing
budget-friendly for the area, but chronic plumbing and utility failures undermine the value proposition
Luxury Apartments
does not meet luxury standards given aging infrastructure, recurring hot water outages, and poor management responsiveness

How it stacks up

  • Rated 3.8 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 99
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
127
4
11
3
5
2
6
1
50

Quick answers

How often do hot water outages happen here?
Multiple residents report outages every one to two months, lasting several days to a week. Management offers no compensation.
Does maintenance respond quickly to repair requests?
Staff responsiveness varies. Some tenants praise timely repairs; others report months of back-and-forth before plumbing issues are escalated to outside contractors.
What should I do before signing a lease here?
Ask current tenants about plumbing problems, read the lease carefully, request a copy before signing, and document all issues in writing. Management disputes lease-based claims about compensation.
Request a quote

Similar apartment complexes nearby

The Arbors of Wells Branch
62

The Arbors of Wells Branch

3.7(224)✓ Google-verifiedPublishes prices

Residents who interact with leasing staff (particularly Julissa Torres and David in maintenance) describe excellent personal service and quick emergency response. But a larger faction reports chronic infrastructure failures: water shutoffs without warning, repairs that take weeks or never complete, electrical outages, and a dismissive management tone that prioritizes enforcement (porch inspections, car registration checks) over problem-solving. New tenants often love the initial experience; frustration accumulates over months. The complex occupies an awkward middle ground. It advertises renovated units and amenities (pool, fitness, trails) at prices near $1,400 monthly for two-bedroom units, yet reviewers describe aging buildings with recurring breakdowns and a management culture that feels at odds with the affordable-housing mission. The mandatory Bilt rent-payment platform and unexplained lease policy changes compound resident distrust.

Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury Apartments
View profile
Park at Wells Branch
78

Park at Wells Branch

4.2(294)✓ Google-verified

Staff consistently go the extra mile to make visitors and residents feel welcomed; Glenda, Orlando, Liliana, and Lili are named repeatedly for their knowledge and patience during tours. The complex is clean, maintenance responds fast, and the location near major highways appeals to commuters, though some residents note the building itself is aging and community rules are not always enforced evenly.

Senior Living ApartmentsAffordable & Section 8 HousingLuxury Apartments
View profile
Preserve at Wells Branch Apartments
64

Preserve at Wells Branch Apartments

3.8(208)✓ Google-verifiedPublishes prices

Reviewers report strong maintenance response and genuinely welcoming staff, with many praising Jacqueline, Timothy, Matthew, Lizzie and others by name for going beyond their roles. The location near I-35 and walkable grounds attract praise. Yet a significant minority describe management dismissal during serious issues, persistent water shutoffs, delayed repairs, and unsafe balcony conditions, with some feeling properties misrepresented as luxury. The divide feels staff-driven rather than facility-wide. Valet trash and events programming earn mention. Raccoon infestations and a disputed lease termination appear in separate complaints. The community amenities (pool, dog park, trails, courts) generate no negative reviews specifically, though photos versus reality mismatch was noted once. Management response to tenant grievances emerges as the most consistent friction point.

Affordable & Section 8 HousingPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17