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Crystal Falls Crossing

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 53 Google reviews · How we rank ›

3.5(53) 57 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury ApartmentsSenior Living ApartmentsTownhome & Garden-Style Communities
Crystal Falls Crossing
Services
Affordable & Section 8 Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
53

The honest read

Residents praise the clean, newly updated units, friendly staff members like Christina and Erica, and affordable rents. However, significant complaints emerge around slow maintenance response, persistent pest problems, aggressive security deposit deductions for normal wear and tear, and overly rigid enforcement of community rules that catch families off guard.

Praised for
  • friendly and helpful staff
  • clean, safe, well-maintained units
  • affordable pricing
  • community events and activities
Watch-outs
  • slow or unresponsive maintenance
  • pest control issues
  • security deposit disputes
  • strict enforcement of house rules
responsive-managementwell-maintainedfriendly-staffpest-problemsslow-maintenance
Best for: Families seeking affordable, pet-friendly housing in Leander with updated, clean apartments.
Think twice if: Maintenance response can be slow; pest control has been inconsistent; security deposit disputes reported; community rules enforced strictly.

What this place gets right

  • newly remodeled units with washer and dryer
  • pet-friendly community
  • affordable rents
  • named responsive staff

Worth knowing

  • Staff members Christina and Erica noted for going above and beyond
  • All units remodeled with in-unit washer/dryer and free wifi
  • Pest control issues including German roaches and ants documented
  • Security deposit dispute: $500 deposit returned as $104 after being charged for painting and cleaning (normal wear and tear under Texas law)
  • Strict house rules with immediate enforcement (photos, eviction notices, car towing for parking violations)

Reviews by category

Affordable & Section 8 Housing
Affordable rents praised; security deposit deductions for normal wear and tear disputed as illegal.
Pet-Friendly Apartments
Cats and dogs welcome; no specific praise or complaints about pet policies in reviews.
Luxury Apartments
Units described as newly remodeled with good floor plans, but maintenance failures and pest issues contradict luxury positioning.
Townhome & Garden-Style Communities
Not evidenced in review text.

How it stacks up

  • Rated 3.5 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 13% of the businesses in this directory.

How we scored this

How We Score
Star rating 10
Review volume 75
Review recency 98
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
26
4
8
3
3
2
1
1
15

Quick answers

Do the apartments include washer and dryer?
Yes. Their website lists in-home washers and dryers in all units.
Are pets allowed?
Yes, the community is pet-friendly for cats and dogs.
What happens if maintenance is needed?
Reviews report slow response times. One resident noted they called the office directly when issues were not addressed promptly.
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Last updated 2026-07-17