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Ellwood at Lake Travis

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 622 Google reviews · How we rank ›

3.6(622) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Ellwood at Lake Travis
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
622

The honest read

Leasing staff earn consistent praise for warmth and attentiveness, especially during move-in. Maintenance response improves once a work order is filed, and many residents feel safe and enjoy the pools. The real friction emerges with serious failures: HVAC units left unfixed for months despite multiple complaints, documented black mold that management refused to properly remediate, and a collapsed roof ignored for days. Gate security is spotty, parking tight, and management charges extra for WiFi and gate access that residents expected as included. Mixed reviews reflect a wide gap between front-office hospitality and backend maintenance accountability.

Residents with minor requests, patience for slow email responses, and no health sensitivities may settle in fine. Those with urgent maintenance needs, immunocompromise, or high security expectations face real risk.

Recent shift: In the past two months, criticism of maintenance failures and security gaps has intensified, with documented accounts of mold remediation violations and roof/plumbing emergencies ignored by management.

Praised for
  • attentive leasing staff (Maddy, Israel, Steve named)
  • quick maintenance response when contacted
  • safe, quiet community feel
  • resort-style amenities (pools, fitness)
  • smooth move-in experience
Watch-outs
  • slow or absent maintenance on HVAC and plumbing
  • mold remediation failure and health hazards
  • management unresponsive to safety concerns (gate, vehicle break-ins)
  • hidden fees (WiFi, phone subscription for gate/gym access)
  • noise complaints ignored by management
responsive-managementslow-maintenanceunresponsive-maintenancefriendly-staffsafe-securequiet-communityparking-issuesoverpriced
Best for: First-time renters relocating to Austin who value attentive leasing staff and upscale common areas.
Think twice if: You have health sensitivities, need urgent AC or plumbing repair, or prioritize strong gate security and vehicle safety in the parking lot.

What this place gets right

  • Leasing team known by name for hospitality
  • Move-in support and professional atmosphere
  • Resort-style pools and fitness amenities
  • Residents feel safe and community is quiet

Worth knowing

  • Leasing staff Maddy, Israel, and Steve named repeatedly for move-in support
  • Maintenance technician Franklin praised for responsiveness
  • HVAC failures unresolved for 2 months despite complaints
  • Roof collapse and water flooding reported, management prioritized rent collection over repairs
  • Black mold documented by independent lab; management used carpet company (not licensed mold remediation) to clear unit
  • Gate frequently broken or left open
  • Vehicle break-ins and theft reported in complex and nearby area

Reviews by category

Luxury Apartments
Move-in and leasing experience praised; maintenance and mold remediation failures undermine luxury positioning
Affordable & Section 8 Housing
Residents report hidden fees (WiFi, gate/gym phone app) and high utility charges not factored into advertised rent
Pet-Friendly Apartments
No review evidence speaks to pet policies or pet-specific amenities

How it stacks up

  • Rated 3.6 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
346
4
55
3
24
2
26
1
171

Quick answers

What should I expect from the move-in process?
Reviewers consistently praise the leasing team, especially staff named Maddy and Israel, for smooth and attentive move-in support. One resident described it as "the easiest I've had."
How quickly does maintenance respond?
Once a work order is filed, maintenance typically arrives promptly. However, complex repairs (HVAC, plumbing) have been left unresolved for weeks to months despite multiple complaints.
Are utilities and fees included in rent?
No. Residents report extra charges for WiFi, a phone app subscription for gate and gym access, and high electricity, gas, and water bills. Check the lease closely for all fees.
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Last updated 2026-07-17