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Gramercy at Northline

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 72 Google reviews · How we rank ›

4.1(72) 65 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsSenior Living ApartmentsPet-Friendly Apartments
Gramercy at Northline
Services
Luxury Apartments, Senior Living Apartments, Pet-Friendly Apartments
Reviews
72

The honest read

Staff warmth and building aesthetics draw strong praise, but serious safety lapses and uneven maintenance response overshadow the experience for many residents. Leasing team members Zavia, Kelsie, and Stephanie consistently earn five-star mentions for knowledge and attentiveness, and move-in impressions are often glowing. After residents settle in, however, patterns emerge: venomous snakes on the property met with dismissal, scorpions inside units, exposed nails on stairs, poorly sealed windows left unrepaired for months, and trash management that leaves common areas foul-smelling. Communication failures compound these issues-towing without clear warning, security deposit deductions without explanation, and washer repair requests left unresolved for a month. Property management appears reactive rather than proactive about resident safety and comfort.

Praised for
  • friendly, attentive staff (especially Zavia, Kelsie, Stephanie)
  • clean, well-maintained building and amenities
  • responsive to maintenance requests
  • spacious floor plans
Watch-outs
  • safety hazards (snakes, exposed nails, uneven stairs, scorpions)
  • poor maintenance responsiveness and communication
  • unfair security deposits and parking enforcement
  • thin walls and noise issues
  • pest and trash management problems
friendly-staffwell-maintainedslow-maintenanceunresponsive-maintenancesafe-secure
Best for: professionals seeking move-in aesthetics and personal attention from leasing staff
Think twice if: you are concerned about pest control, wildlife management, or maintenance responsiveness after move-in; safety gaps and thin walls may compound stress

What this place gets right

  • staffed by genuinely engaged leasing team
  • newly built or renovated with upscale finishes
  • spacious floor plans for the price
  • organized community events and engagement

Worth knowing

  • Leasing staff members named: Zavia McKinneys, Kelsie, Property Manager Stephanie
  • Managed by Greystar
  • Snakes (including rattlesnakes) reported on property near Building 9; at least one bite to resident's pet; animal control response delayed
  • Scorpions found inside units and dropped from HVAC vents
  • Exposed nails on stairs; uneven floor transitions noted as tripping hazards
  • Windows poorly sealed, some not fitting frames properly
  • Trash chute maintenance poor; common area odor complaints
  • Storage closets locked after 6 months of tenancy

Reviews by category

Luxury Apartments
upscale finishes and spacious layouts praised, but thin walls, pest issues, and maintenance delays undermine the luxury experience
Pet-Friendly Apartments
pets welcome, but safety hazards (snakes, scorpions) create serious concerns for pet owners

How it stacks up

  • Rated 4.1 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

How we scored this

How We Score
Star rating 38
Review volume 81
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
53
4
2
3
1
2
1
1
15

Quick answers

Are there parking options for those renting apartments?
Covered parking and garages are not available for apartment renters; townhome renters have garage options. One resident noted this as the only improvement that would make the community perfect.
What should I know about vehicle registration and parking enforcement?
Vehicles must be registered in the MyCommunityVIP system; registration in the LOFT system alone is insufficient. Failure to register in MyCommunityVIP has resulted in towing without warning, with a $198 fee charged. New residents should confirm registration in all required systems.
Are pets allowed?
Yes, the community is pet-friendly. However, residents report safety concerns including rattlesnakes and scorpions on the property that have posed risks to pets.

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Last updated 2026-07-17