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Hermosa Village Apartments

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 181 Google reviews · How we rank ›

4.2(181) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsSenior Living ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Hermosa Village Apartments
Services
Luxury Apartments, Senior Living Apartments, Pet-Friendly Apartments
Reviews
181

The honest read

Hermosa Village wins consistent praise for grounds, quiet atmosphere, and standout staff members like Valerie and Kayla who make move-in smooth and genuinely helpful. However, leasing office responsiveness is inconsistent; walk-in visitors report dismissive treatment, email inquiries go unanswered, and renewals face hidden pricing gaps. Long-term residents cite unresolved maintenance (broken gate, broken promises), safety questions about aggressive dogs and neighborhood issues, and deposit practices that feel arbitrary.

Quality of life depends heavily on who answers the phone. Some tours leave guests impressed by professionalism and warmth; others feel treated as interruptions. The community delivers on aesthetics and grounds upkeep but struggles with accountability and transparency on fees, repairs, and occupant safety.

Praised for
  • responsive property management (named staff)
  • clean, quiet, well-maintained grounds
  • beautiful farmhouse aesthetic
  • smooth move-in process
  • friendly, knowledgeable leasing team
Watch-outs
  • inconsistent front-desk customer service
  • poor communication via email and phone
  • rent pricing disparity for renewals
  • broken gate unfixed for a year
  • safety concerns (aggressive dogs, police activity)
responsive-managementpoor-communicationwell-maintainedquiet-communityclean-common-areasfriendly-staffslow-maintenance
Best for: Residents who value quiet, attractive grounds and can build rapport with responsive staff; families with dogs.
Think twice if: You need reliable email/phone communication, expect rent stability at renewal, or rely on timely gate/maintenance repairs. Safety concerns and aggressive dogs reported by some residents.

What this place gets right

  • Clean, quiet, aesthetically cohesive community
  • Property manager Valerie and leasing agent Kayla earn strong resident trust
  • Pet-friendly with on-site dog parks
  • Spacious, modern floor plans

Worth knowing

  • Property manager Valerie: move-in coordination, filter changes, maintenance follow-up, welcome package
  • Leasing agent Kayla: shows multiple units, knowledgeable tours
  • Front-desk staff Chelsea: unit-matching assistance
  • IT support from staff member Emile Rutledge
  • Two dog parks on property
  • 1/1 floor plans with full-height walls and upgraded fixtures
  • Gate security listed but reportedly broken nearly a year with no update
  • Renters insurance policy confusion causing erroneous $25 charges

Reviews by category

Pet-Friendly Apartments
Dog parks appreciated but residents report concerning number of aggressive dogs on property.
Townhome & Garden-Style Communities
Floor plans and aesthetic praised; grounds well-maintained and quiet, but gate security non-functional.
Senior Living Apartments
Quiet, attractive community appeals to retirees, but communication delays and unresponsive office frustrate fixed-hour residents.

How it stacks up

  • Rated 4.2 against a 4.05 average across the 111 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

How We Score
Star rating 45
Review volume 98
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
138
4
6
3
3
2
4
1
30

Quick answers

Does Hermosa Village have dog parks?
Yes, the community has two on-site dog parks available to residents.
What are the leasing office hours?
The business publishes hours for all 7 days; contact them directly as office hours do not align with many working residents' availability.
If I renew my lease, will my rent stay the same?
No. At least one resident found identical floor plans advertised online at $400-560 less than their renewal rate; management does not honor lower rates unless you transfer units (which incurs additional fees).
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Last updated 2026-07-17