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Polo Club

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 214 Google reviews · How we rank ›

3.2(214) 54 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 Housing
Polo Club
Service
Affordable & Section 8 Housing
Reviews
214

The honest read

Polo Club residents report chronic maintenance crises that management struggles to resolve. Water outages occur every few months, mold spreads after leaks go unrepaired, and a six-week air-conditioning failure during summer left one tenant with an unusually high electric bill. Roaches appear regularly despite residents cleaning daily. The property has cycled through at least six management companies, creating inconsistent communication and no follow-through on promised accommodations when problems pile up.

New management arriving recently has begun addressing some issues (pool repairs, stopping indoor smoking), and maintenance staff respond within a few days when called. But the buildings date from the 1980s, pipes are original and loud, and the complex appears unwilling to invest in major fixes rather than patch-and-repeat solutions. Rent is competitive for the area, though most tenants say it does not match the condition of aging units and the frequency of service disruptions.

Recent shift: Recent management change (as of late 2025) has prompted initial optimism from one reviewer; new team has stopped indoor smoking, repaired the pool, and improved responsiveness, but it is too early to determine if chronic maintenance crises will be resolved

Praised for
  • new management taking action
  • responsive maintenance (within a few days when it works)
  • reasonable rent for the area
Watch-outs
  • persistent water and plumbing failures
  • roach and pest infestations
  • poor air conditioning repairs
  • slow management response to complaints
  • mold and water damage
  • repeated management turnover
  • safety concerns (stalking, tenant disputes)
unresponsive-maintenanceslow-maintenancepoor-communicationpest-problemsnoisy-neighbors
Best for: renters on a tight budget with low expectations for maintenance speed or complex condition
Think twice if: you need reliable utilities, pest-free living, responsive management, or safety assurance; water shut-offs occur frequently and mold issues are documented

What this place gets right

  • competitive rents for the area
  • responsive maintenance when contact is made
  • free parking (reserved spot adds cost)

Worth knowing

  • Air conditioner ran constantly for 36 days during summer without cooling below 80F
  • water outages occur every 3-4 months
  • roach infestations reported across multiple units
  • property has cycled through six management companies since 2017
  • mold found in bedroom walls affecting tenant health
  • one tenant reported stalking behavior unresolved by management for over a year
  • previous manager named Alan Gonzalez accused of discrimination and unauthorized unit entry
  • current property assistant failed to relay tenant communications to manager

Reviews by category

Affordable & Section 8 Housing
rent is reasonable for the area, but chronic building maintenance failures and management inconsistency make units poor value

How it stacks up

  • Rated 3.2 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Rating breakdown

5
78
4
33
3
23
2
14
1
66

Quick answers

Do apartments have air conditioning and parking?
Yes. Air conditioning is included, but air-cooling failures have been reported and taken weeks to fix. Parking is free standard; reserved or covered spots incur a fee.
How quickly does maintenance respond to requests?
Maintenance typically responds within 2-3 days for non-emergencies, but major repairs (water leaks, A/C) have taken weeks to months to complete.
What utilities or outages should I expect?
Water outages occur every 3-4 months due to plumbing issues. Hot water fails in winter (complex has only one boiler). Air conditioning and water pressure problems are common.
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Last updated 2026-07-17