Austin Apartment Reviews Guide
Menu
Request a quote Call

The Flats on San Felipe

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 143 Google reviews · How we rank ›

3.5(143) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 HousingPet-Friendly Apartments
The Flats on San Felipe
Services
Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
143

The honest read

Long-term residents praise Gloria and a core of helpful staff, appreciating the location near Lakeline Mall and the pool and fitness amenities. Others report years of unresolved toilet clogs and cockroach infestations, ignored emails, management unwilling to enforce lease violations, and cars broken into repeatedly. New tenants face discrepancies in billing and feel treated coldly by staff; the community's responses to complaints are described as dismissive.

The split is stark: five-star reviews cluster among those with positive staff contact, while one and two-star reviews detail neglect of maintenance, safety indifference, and a pattern of staff coldness toward tenants seeking help. Rent affordability keeps some despite frustration; others plan to leave at lease end.

Praised for
  • friendly and helpful staff (Gloria, Casey, Kesy named)
  • good location near shopping and amenities
  • affordable rent for the area
  • nice community amenities (pool, dog park, fitness center)
  • reasonable apartment sizes
Watch-outs
  • inconsistent management behavior and poor communication
  • persistent maintenance issues (clogged toilets, pest problems)
  • unresponsive to tenant emails and requests
  • parking lot safety concerns and car break-ins
  • noisy neighbors, violations not enforced
  • staff unfriendliness toward non-contract holders
  • laundry machines frequently broken
friendly-staffpoor-communicationunresponsive-maintenancenoisy-neighborspackage-theftpest-problemsgood-value
Best for: Budget-conscious renters without maintenance concerns, near Lakeline area.
Think twice if: Maintenance responsiveness and neighbor discipline are priorities for you; security and noise issues reported by multiple residents over months.

What this place gets right

  • affordable rent
  • good location near shopping (Lakeline Mall, H-E-B)
  • established community amenities (pool, dog park, fitness center)
  • some staff members provide consistent, helpful service

Worth knowing

  • Gloria and Kesy named as consistently helpful staff members
  • Recurring plumbing issues (clogged toilets, pest follow-up failures)
  • Car break-ins reported more than once in parking lots
  • Laundry machines frequently out of service
  • Billing discrepancies cited; staff unresponsive to email requests
  • Non-contract occupants reported being denied office access for maintenance requests or package pickup

Reviews by category

Affordable & Section 8 Housing
Rent is affordable and units are reasonably sized; no rent increase details verified from reviews
Pet-Friendly Apartments
Dog park amenities praised; no specific pet policy or complaints cited

How it stacks up

  • Rated 3.5 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 94
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
15
3
11
2
7
1
38

Quick answers

What amenities does The Flats on San Felipe have?
Their website lists a fitness center, pool with spa, tennis court, business center, resident clubhouse, and grill and picnic area. Reviews mention a dog park and pickleball court.
Is The Flats pet-friendly?
Yes, a dog park is available. No detailed pet policy or fees are stated in the reviews or promotional materials.
What is the rent range?
A $500 gift card promotion is current. Individual rental prices are not stated in available reviews or website excerpts.
Request a quote

Similar apartment complexes nearby

Summer Grove
70

Summer Grove

4.3(129)✓ Google-verified

Most residents praise the staff warmth and location near The Domain and Lakeline Mall, with Tania and Daniel earning repeated mentions for responsiveness. A vocal minority report serious issues: aging, unrentovated units; undisclosed fee hikes; pest infestations; and a small gym. One resident is pursuing legal action over forced cable charges, maintenance delays, and disputed fees. The gap between five-star and one-star reviews is stark. Positive residents cite clean grounds and fast work orders; unhappy ones face broken washers left unrepaired, roaches, and what they see as predatory fee structures. The property's age and deferred maintenance appear to be the core tension.

Pet-Friendly Apartments
View profile
SoNa Apartment Homes
68

SoNa Apartment Homes

4.1(130)✓ Google-verified

Five-star reviewers praise named staff like Catherine, Lucero, and Luz for responsiveness and care, along with recent renovations that left the property feeling fresh and modern. Amenities like the pool and dog park get consistent mentions. However, a significant group reports months of unanswered emails, ignored maintenance requests, pest infestations, and refused deposit returns, with management often unavailable or unresponsive to critical issues. The split reflects two very different experiences. Newer residents who engage with leasing staff during tours or early occupancy report pleasant interactions and clean spaces. Long-term residents and those needing maintenance or dispute resolution describe a frustrating cycle of delayed responses, incomplete repairs, and unresolved charges. The property switched to Ryse Management at some point, and several complaints cite confusion during that transition, including payment processing failures and lost institutional knowledge when staff left.

Luxury ApartmentsPet-Friendly Apartments
View profile
Hunters Chase
59

Hunters Chase

3.4(207)✓ Google-verified

Staff like Peter and Raven earn consistent praise for responsiveness and flexibility, and rent stays affordable compared to much of Austin. Units are often quiet and maintenance requests get done promptly. However, multiple residents report serious pest problems, filthy move-in conditions, black mold, and common areas in poor repair. The complex is older and management responsiveness appears uneven across the property.

Pet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17