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The Kelsey at Scofield Farms

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 129 Google reviews · How we rank ›

4.3(129) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
The Kelsey at Scofield Farms
Service
Pet-Friendly Apartments
Reviews
129

The honest read

The Kelsey offers stylish apartments and strong amenities like dog parks and a resort pool, with some staff earning praise for helpfulness. However, maintenance is slow or unresponsive to critical issues like air conditioning failures, pest control fees are charged yet infestations persist, security feels compromised, and recent complaints cite unprofessional and discriminatory conduct by front-desk staff.

Recent shift: A pattern of declining satisfaction over the past two months: initial positive leasing experiences (staff named, amenities noted) followed by sharp increases in complaints about maintenance, pest control, security, and discriminatory leasing conduct from front-desk staff.

Praised for
  • helpful leasing staff (some named)
  • modern amenities (pool, dog parks, EV chargers)
  • open seven days a week
  • friendly customer service
Watch-outs
  • unresponsive maintenance and slow repairs
  • pest problems (roaches, fire ants) despite charged fees
  • security issues (homeless encampments, car theft)
  • poor management communication
  • unpaid referral bonuses
  • discriminatory leasing practices
  • multiple broken apps and mandatory fees
  • poor construction quality and finish work
friendly-staffgreat-amenitiesslow-maintenanceunresponsive-maintenancepest-problemspoor-communicationsafe-secure
Best for: Pet owners drawn to on-site dog parks and modern amenities who can tolerate slower maintenance response times.
Think twice if: Maintenance responsiveness is critical to you, or you value consistent professionalism during lease-up; this property shows gaps in both areas.

What this place gets right

  • modern amenities (pool, dog parks, EV chargers, open 7 days)
  • multiple floor plans (1, 2, 3 bedrooms)
  • staff helpfulness varies widely

Worth knowing

  • Aivin (leasing staff, praised for friendliness)
  • A/C failures unresolved for days despite emergency requests
  • roach and fire ant infestations ongoing despite $5/mo pest control fee charged
  • water fountain in Phase 3 dog park inoperable for three months
  • mandatory monthly fees for app-based package delivery and valet trash
  • ground floor residents prohibited from landscaping yards
  • gate triggers trigger license plate damage

Reviews by category

Pet-Friendly Apartments
Dog parks praised as a draw, but fire ants, roaches, and maintenance neglect (broken water fountain for months) undermine the pet experience.

How it stacks up

  • Rated 4.3 against a 3.98 average across the 280 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 92
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
104
4
1
3
0
2
1
1
23

Quick answers

Are apartments pet-friendly?
Yes. The property has multiple dog parks and a pet spa. However, reviews note pest issues (fire ants, roaches) and one dog park water fountain has been broken for three months.
Is the office open seven days a week?
Yes. However, reviews cite very limited weekend hours and closure during peak times (9 AM to 6 PM weekdays with reduced hours on weekends).
What happens if my air conditioning breaks?
Reviewers report emergency A/C requests go unresponded for multiple days. One resident waited three days with no callback despite submitting both regular and emergency requests.
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Last updated 2026-07-17