Austin Apartment Reviews Guide
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The Powell

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 43 Google reviews · How we rank ›

3.9(43) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsTownhome & Garden-Style CommunitiesLuxury ApartmentsStudent Housing
The Powell
Services
Pet-Friendly Apartments, Townhome & Garden-Style Communities, Luxury Apartments
Reviews
43

The honest read

The Powell earns strong marks for its physical spaces and front-office staff warmth, but stumbles on follow-through. Residents consistently praise Athena and Jen by name, the townhome finishes and community vibe, and pricing that undercuts comparable units. Yet a significant group describes weeks-long waits for AC repairs in Texas heat, heating failures in winter left unaddressed, security deposits held months after move-out, and vague communication about what's being done. One resident's experience improved after persistence, suggesting repairs happen eventually, but the burden falls on tenants to chase answers rather than management proactively keeping them informed.

Staff inconsistency cuts both ways: some residents report same-day fixes, others say their reports vanish into a void. The property manager's defensive response to one AC complaint (suggesting open windows, questioning lease violations) crystallizes the real frustration-maintenance problems themselves are less the issue than management's communication gaps and perceived lack of urgency on health-critical repairs.

Praised for
  • friendly, responsive office staff (Athena, Jen named)
  • clean, well-maintained property and common areas
  • peaceful community feel and local amenities
  • quick maintenance response when issues are tracked
  • competitive pricing for the area
Watch-outs
  • poor communication after maintenance requests submitted
  • long delays on critical issues (AC, heating)
  • inconsistent security deposit return process
  • inconsistent office policy application across residents
  • maintenance requests sometimes ignored or deprioritized
friendly-staffwell-maintainedquiet-communityresponsive-managementpoor-communicationslow-maintenanceunresponsive-maintenance
Best for: New-to-area professionals and families valuing clean, quiet community feel and accessible staff.
Think twice if: You need urgent or complex maintenance. Communication and response times vary widely; critical repairs (AC, heating) have been delayed days to weeks.

What this place gets right

  • Pricing competitive to strong for the townhome segment
  • Athena and Jen cited repeatedly for attentive, personal service
  • Physically new or well-maintained units and grounds
  • Pet-friendly amenities and sections dedicated to detached garages

Worth knowing

  • Athena and Jen (office staff) consistently named in positive reviews for responsiveness and kindness
  • One resident's AC broken for over a year; contractor marked unit as non-emergency
  • Security deposits held 2 months to 1 year post-move-out in some cases; claims process opaque
  • One resident's washer issue resolved after electrician confirmed electrical fault; same-day fix after diagnosis
  • Virtual assistant 'Penny' available for reporting, but reports sometimes not transmitted or acted upon

Reviews by category

Pet-Friendly Apartments
Marketed with pet stations and pet-friendly amenities; no complaints or praise specific to pet services in reviews.
Townhome & Garden-Style Communities
Units praised for clean finishes, open layouts, and detached garages; physical property consistently well-maintained.
Luxury Apartments
Granite countertops, stainless appliances, and open-concept layouts noted positively; pricing and finishes support luxury positioning.
Student Housing
Pricing and townhome layout appeal to students; no review text specifically speaks to student-specific amenities or experience.

How it stacks up

  • Rated 3.9 against a 4.05 average across the 111 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 10% of the businesses in this directory.

How we scored this

How We Score
Star rating 29
Review volume 71
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
29
4
1
3
2
2
3
1
8

Quick answers

What units are available and what's the starting rent?
The Powell offers 2-bed, 2.5-bath townhomes. Rates start at $1,292; Granite Heights units are $1,800 and Blake's Bend units are $1,550. Washer/dryer rental adds $50/month.
How quickly does maintenance respond?
Response times vary significantly. Some residents report same-day or next-day fixes; others describe 3+ day waits for AC in summer or heat in winter. Communication after a request is submitted is inconsistent.
Are there any additional security deposit or move-out issues I should know about?
Several reviews report security deposits held for months (2 to 12 months) after move-out with limited communication. One resident is pursuing small claims court. The process and timeline appear inconsistent.
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Last updated 2026-07-17