Austin Apartment Reviews Guide
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401 Teravista

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 197 Google reviews · How we rank ›

3.6(197) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly Apartments
401 Teravista
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
197

The honest read

Leasing tours stand out, especially when Alyssa handles them. First impressions mislead: once moved in, most residents hit walls with broken maintenance (AC leaks stretching weeks, washing machines unrepaired for three weeks, gates unfixed for two years), staff who ignore calls and emails, and rent credits that don't apply automatically at move-in. Some residents stay happily; many leave frustrated and more out-of-pocket than promised.

The complex itself is clean and well-placed for work commutes and shopping. Amenities exist. But the gap between the lease signing (professional, warm) and life after move-in (silent maintenance calls, unresolved safety issues like broken locks, package theft, police visits) is stark enough that long-term residents consistently warn newcomers about cost versus reality.

Praised for
  • friendly, attentive leasing staff (Alyssa especially)
  • good location near Round Rock Outlets and transit
  • clean apartments and welcoming common areas
  • amenities (gym, pool, grill)
Watch-outs
  • maintenance requests ignored or delayed for weeks
  • poor phone/email communication and unresponsive staff
  • move-in issues (AC leaks, bird droppings, broken appliances)
  • rent concessions not applied automatically, billing confusion
  • security gates broken for years, package theft
  • noise and soundproofing problems
  • inconsistent trash and valet services
friendly-staffpoor-communicationunresponsive-maintenanceslow-maintenancepackage-theftnoisy-neighborspoor-soundproofingwell-maintained
Best for: people commuting east to University campuses or the outlets who prioritize location over move-in support
Think twice if: maintenance requests routinely take weeks to resolve; gates have been broken for years; unresponsive to calls and emails once you move in

What this place gets right

  • leasing staff known for patient, thorough tours
  • close to Round Rock Outlets and University transit
  • gym, pool, and outdoor grill on-site

Worth knowing

  • Alyssa, Dara, Dylan, and Terrell praised by name for leasing/community engagement
  • Lease paperwork has required multiple rewrites with errors; rent charged despite stated concessions of 10 weeks free and $1,000
  • AC leak took three weeks and four technician visits to partially resolve
  • Washing machine repair unresolved after three weeks; technician cited 2,000 pending work orders
  • Security gates non-functional for at least two years despite promises to fix within one month
  • Trash service inconsistent; cans removed if left outside agreed time window
  • WiFi included in rent but slow and unreliable

Reviews by category

Luxury Apartments
Apartments are clean and well-placed, but move-in experience marred by unresolved maintenance and billing confusion.
Student Housing
Good transit access and location near campuses; noise and soundproofing issues concern long-term residents.
Pet-Friendly Apartments
Pet policies accepted, but staff failed to keep dog on one resident's lease despite multiple lease rewrites.
Affordable & Section 8 Housing
Pricing ($1,200-$2,100 monthly) is mid-to-upscale for Round Rock; residents report better value elsewhere.

How it stacks up

  • Rated 3.6 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
105
4
22
3
10
2
15
1
45

Quick answers

What is the application fee?
$275, and refunds take over 30 days via regular mail if application is denied.
Is there public transit nearby?
Yes. Apartments are on the bus line and close to Round Rock Outlets, with easy access east to ACC and TX State medical campuses.
How long do maintenance requests typically take?
Reviews indicate weeks to months. A washing machine repair went unresolved for three weeks; an AC leak took three weeks and four visits.
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Last updated 2026-07-17