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Parkside at Round Rock

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 249 Google reviews · How we rank ›

3.9(249) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Parkside at Round Rock
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
249

The honest read

Parkside's leasing team (Melissa, Carlee, Carly) consistently earns praise for hospitality and follow-up, while the fitness center, pool, dog amenities, and quiet atmosphere draw strong appreciation. However, recent management transitions have created friction: broken entry gates that undermine security claims, parking registration errors leading to tow-aways, slow maintenance response, and administrative turmoil around rent payment portals and lease cancellations. Long-term residents report stability; newer tenants describe frustration.

The dog park deteriorates when neglected by guests, and staff tone varies sharply between reviews. Renters cite passive-aggressive communication, especially around issues the complex itself caused (broken doors, faulty key fob systems). Affordability is mentioned positively, but rising rents amid service lapses have eroded goodwill.

Praised for
  • friendly, attentive leasing staff
  • clean, well-maintained common areas
  • excellent amenities for pet owners
  • safe, quiet living environment
Watch-outs
  • inconsistent management and poor communication
  • parking and towing issues
  • broken gates and security failures
  • poor maintenance and inadequate upkeep
responsive-managementpoor-communicationwell-maintainedclean-common-areasgreat-amenitiesparking-issuesunresponsive-maintenancequiet-communitysafe-secure
Best for: Pet owners seeking quality amenities and a quiet environment who can verify lease/parking details up front.
Think twice if: You've had recent parking or administrative issues elsewhere. Entry gate security is compromised, and new tenant onboarding has caused tow-aways from simple registration lapses.

What this place gets right

  • Attentive leasing staff named by reviewers
  • Dog park and dog wash station amenities
  • Modern fitness center and resort pool
  • Quiet community with good safety reputation

Worth knowing

  • Property manager Melissa praised for responsive, empathetic management and follow-up
  • Leasing agents Carlee, Carly, and Carlie Shaw named as exceptionally welcoming
  • Maintenance staff Eric noted for four years of reliable work
  • Dog wash station and two dog parks available
  • Resort-style pool, fitness center, electric car charging, covered parking
  • Gates non-functional since June 2021 (when Avenue 5 purchased property)
  • Parking registration system errors have resulted in resident vehicle tow-aways
  • Rent portal and payment system underwent multiple changes causing friction

Reviews by category

Pet-Friendly Apartments
Dog park and wash station loved, though dog park sometimes overtaken by aggressive dogs and neglected by owners.
Luxury Apartments
Pool, fitness center, and quiet environment praised, but rising rents amid service lapses undermine luxury positioning.

How it stacks up

  • Rated 3.9 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
163
4
17
3
4
2
6
1
59

Quick answers

What pet amenities does Parkside offer?
The complex has a dog park, dog wash station, and reviewers praise a spa for dogs. However, one reviewer noted the dog park can be taken over by the same groups with hostile dogs.
Who should I ask about leasing if I'm touring?
Reviewers specifically praised Melissa (property manager), Carlee, Carly, and Carlie Shaw for welcoming tours and follow-up. Other staff responses have been inconsistent.
Is the parking safe and secure?
Reviewers praise covered parking and electric car charging, but warn that gates do not function and the parking garage lacks speed bumps, mirrors, or signage. Recent tenants have had vehicles towed due to registration system errors.

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Tenants who stay long-term often praise maintenance speed and friendly leasing staff, especially Taylor and Claire. The complex has clean grounds and amenities, but experiences repeated problems: the main gate rarely works despite being a gated community, management enforces rules aggressively (fees for trash bins, balconies, violations), and some residents report water damage from foundation issues. Staff turnover and communication gaps frustrate long-term residents who say they get conflicting answers on policies. Newer residents often leave thrilled by their leasing agents and quick repairs. Experienced tenants warn that policies become stricter, fines accumulate, and the office stops responding as quickly when issues arise. Noise from neighbors, thin walls, and pest problems after rain are recurring frustrations. The complex appeals to those who value a clean space and fast maintenance but requires patience with strict rules and gatekeeping inconsistencies.

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Last updated 2026-07-17