Casagave at Larkspur Apartments
Angela, Zane, Angelina, and the leasing team earn consistent praise for patient, warm service and thorough tours; maintenance staff (Rudy, Ulias, Werner, Warren) respond quickly and go out of their way for residents, including offering physical help to those with mobility challenges. However, trash compactor malfunctions and valet service gaps fuel ongoing pest problems, security incidents involving loitering and break-ins remain unresolved despite being reported, and some residents discovered high water bills and hidden trash fees only after signing, raising concerns about move-in transparency. The property itself is clean and well maintained, with a quiet atmosphere residents appreciate. Pool overcrowding by single parties and insufficient staff intervention during business hours suggest enforcement gaps. Recent management changes have improved responsiveness, but persistent safety issues and service inconsistencies point to gaps between what the leasing office promises and what maintenance and security teams deliver.
