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Great Hills

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 158 Google reviews · How we rank ›

3.9(158) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Great Hills
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
158

The honest read

Great Hills draws strong loyalty from residents who value its quiet setting, knowledgeable staff, and proximity to shopping and schools. Yet older infrastructure-35-year-old appliances, single-pane windows, aging pipes prone to bursting-creates persistent frustration, compounded by inconsistent emergency maintenance response during weather crises and recurring pest problems.

Praised for
  • friendly and responsive office staff
  • quiet, peaceful community
  • convenient North Austin location near shopping
  • responsive maintenance when repairs are made
Watch-outs
  • aging appliances and infrastructure
  • cockroach problems requiring repeated extermination
  • slow or incomplete maintenance response on critical issues
  • very old windows, poor insulation, high utility bills
friendly-staffquiet-communityresponsive-managementunresponsive-maintenancepest-problemsslow-maintenance
Best for: quiet-seeking long-term renters who value friendly staff and don't mind older units
Think twice if: avoid if you need modern appliances, reliable heating in winter emergencies, or frequent maintenance response; be prepared for older infrastructure costs

What this place gets right

  • established community with long-term residents
  • attentive office staff (Isabella, Kristine, Melissa, Chad)
  • quiet, safe area with nature access and walking trails

Worth knowing

  • Isabella Jimenez, Kristine, Melissa, Chad, Christine named as standout office and maintenance staff
  • mandatory Spectrum internet service with limited plan choice and frequent lag issues
  • Building 35 offers extra privacy and parking but is separate from main complex
  • emergency maintenance took 4+ days during winter storm despite urgent heating requests
  • 35-year-old appliances standard; refrigerators replaced when failed
  • cockroach infestations recurring every few months
  • single-pane windows and aging insulation drive electric bills up to $250/month
  • full deposit returns confirmed; water bills handled fairly

Reviews by category

Luxury Apartments
older units with original 1984 appliances; friendly staff makes process smooth but infrastructure shows age
Pet-Friendly Apartments
no review text speaks to pet policies or pet-related services

How it stacks up

  • Rated 3.9 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
98
4
15
3
10
2
8
1
27

Quick answers

Are the apartments updated or renovated?
Most units retain original 1980s appliances and single-pane windows. Management replaces appliances when they fail (e.g., refrigerators) but full unit renovations are limited. Older buildings show their age.
How responsive is maintenance?
Routine repairs are typically handled promptly and respectfully. Emergency maintenance during severe weather has been slow, with some heating requests taking 4+ days. Recurring pest problems require frequent calls.
What is the neighborhood like?
Quiet, safe area with low crime, walking trails, nature access, and proximity to HEB, Trader Joe's, and schools. Close to shopping but insulated from major roads. Winter heating and frequent water outages are concerns.
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Madison at the Arboretum delivers a peaceful, nature-filled setting with thoughtful unit design and a reputation for quick maintenance responses. Several staff members, especially Niesha Sanders and technician Jared, earn repeated praise for professionalism and care. However, experience divides sharply: some residents report prolonged pool closures, a three-day water shutoff handled poorly, and maintenance quality that varies drastically depending on which technician arrives. Older infrastructure and aging appliances persist despite selective renovations.

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Maintenance technicians like César and Alain earn consistent praise for responsiveness and skill. The grounds are genuinely quiet and tree-filled. But hidden charges dominate complaints: water bills split communitywide hit $70–$220+, utilities run over $200 monthly even in newer units, and move-out fees pile up unexpectedly. Residents report poor communication, structural wear (sagging balconies, 30-year-old toilets in renovated units), and pest issues including cockroaches and reported termites. Office staff vary sharply. Some residents praise Kate and Alex's coordination; others describe rude, unhelpful leasing agents and an outdated website. Transparency is a consistent sore point: lease terms and renovation scope are downplayed, leaving tenants surprised and frustrated after signing.

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Hardrock Canyon Apartments
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Hardrock Canyon draws strong marks for its staff warmth and manicured location near the Arboretum, with multiple residents praising named team members like Peyton and Aubrey. The business center, pools, and surrounding mature trees create a quiet retreat feel. A serious mold incident exposed major gaps: after a resident discovered toxic mold in the AC unit and cabinets, the complex allegedly painted over contamination rather than removing it, refused to release the lease without an NDA, and ignored safety complaints. This pattern raises lasting questions about maintenance accountability and tenant protection. Staff responsiveness appears inconsistent. While tour staff and some office members earn consistent five-star praise, unresolved maintenance issues and communication failures have left residents frustrated. One tenant reported falling through unsafe stairs with no follow-up from management. AC noise complaints and general upkeep concerns appear sporadic but troubling given the affordable housing category this business serves.

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Last updated 2026-07-17