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High Oaks

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 144 Google reviews · How we rank ›

3.5(144) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingStudent Housing
High Oaks
Services
Affordable & Section 8 Housing, Student Housing
Reviews
144

The honest read

Long-term residents praise the maintenance response and staff like Brooke and Ambrosio, valuing the quiet woodland setting and location near HWY 183 and UT. However, persistent pest problems (German and wood roaches), dirty units at move-in, unresolved keypad locks, and aggressive move-out billing practices have driven several recent tenants away, raising questions about management follow-through on known issues.

A split personality emerges: people who stay years experience attentive staff and nature views worth the price; newer residents encounter roach outbreaks management appears unable or unwilling to fix, broken appliances left untouched, and unexpected debt after move-out. Mandatory $160 monthly fees add friction to the affordability pitch.

Praised for
  • responsive maintenance staff
  • helpful leasing team
  • nature and wildlife surroundings
  • fair rent value
  • peaceful community atmosphere
Watch-outs
  • roach infestations across units
  • broken appliances at move-in
  • unresponsive management on pest control
  • excessive move-out fees and collections practices
  • poor soundproofing and layout shortcuts
responsive-managementunresponsive-maintenancepest-problemsfriendly-staffoverpricedquiet-communitygood-valuewell-maintained
Best for: Long-term residents valuing quiet, nature-rich living and responsive staff relationships.
Think twice if: German roach infestations, broken move-in appliances, and aggressive move-out billing are documented concerns; pest control responsiveness is disputed.

What this place gets right

  • Responsive maintenance and attentive leasing staff (Brooke, Ambrosio, Rodriguez named)
  • Natural setting with deer, foxes, and trails; quieter than typical urban complexes
  • Fair rent with nature perks; separated buildings limit wall-to-wall noise

Worth knowing

  • Leasing staff: Brooke M., Ambrosio noted for professionalism and attentiveness
  • Maintenance technician Rodriguez praised for responsive, clean work
  • Pest control company used: Envirosmart Multi Family Pest Solutions; German roach problems in Building 14 unresolved over 6+ months
  • Keypad lock failures repeat every 25 days on some units
  • Mandatory $160/month fee includes gig internet, valet trash, streaming services
  • Trash/recycling pickup 5am-7:30am Monday-Saturday creates noise
  • Move-out fees reported as unexpectedly high; some cases sent to collections

Reviews by category

Affordable & Section 8 Housing
Fair rent and value long-term, but roach and appliance problems erode affordability perception for newer residents.
Student Housing
Convenient location near UT and HWY 183; pest issues and move-in surprises are deal-breakers for short-term student tenants.

How it stacks up

  • Rated 3.5 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
15
3
5
2
6
1
43

Quick answers

What is the mandatory monthly fee?
Mandatory $160/month covers gig internet, valet trash, and streaming services.
Are there roach problems?
Yes, German and wood roach infestations are documented across multiple units and years. Management and pest control (Envirosmart) responses are disputed by residents.
Who should I contact for maintenance issues?
Maintenance staff including Rodriguez and Justin Trujillo are noted for rapid response (under one hour in at least one case). Submit work orders through the office.
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Last updated 2026-07-17