Austin Apartment Reviews Guide
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MAA Brushy Creek

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 146 Google reviews · How we rank ›

4.1(146) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury ApartmentsStudent HousingAffordable & Section 8 HousingTownhome & Garden-Style Communities
MAA Brushy Creek
Services
Pet-Friendly Apartments, Luxury Apartments, Student Housing
Reviews
146

The honest read

Residents consistently praise the maintenance team's speed and professionalism, with several naming Andres, Andrea, and Fran for same-day repairs. Leasing staff like Rachel and Kelsie earn high marks for personal attention during tours. The property connects to trails and parks, appeals to families, and keeps pet amenities like a dog park and washing station well-used.

However, residents flag the mandatory Spectrum internet monopoly that raises costs and limits choices, unpredictable front desk attitudes, early-morning leaf blower noise on Wednesdays, and a gym that runs too warm in summer. Rent increases and neglected landscaping in some areas also frustrate longer-term residents.

Praised for
  • responsive maintenance team
  • friendly and knowledgeable leasing staff
  • well-maintained facilities
  • pet-friendly amenities and services
  • good location and community feel
Watch-outs
  • internet monopoly and forced bulk services
  • cold leasing staff experiences
  • inconsistent front desk service
  • lawn maintenance noise early mornings
  • gym temperature control issues
responsive-managementfriendly-staffwell-maintainedgreat-amenitiesgood-value
Best for: Pet owners seeking responsive maintenance and a community-focused environment near parks and schools.
Think twice if: You need internet choice or value flexibility; Spectrum bulk service is mandatory and costs more than typical providers.

What this place gets right

  • same-day or next-day maintenance response
  • named leasing agents (Rachel, Kelsie) who excel at community tours
  • on-site dog park and pet washing station
  • direct trail and park access

Worth knowing

  • Maintenance staff named: Andres, Andrea, Fran-residents report same-day repairs for requests
  • Leasing agents Rachel and Kelsie noted for detailed community tours and local knowledge
  • Pet amenities: dog park and pet washing station
  • Wednesday 7:30–10 a.m. lawn maintenance with leaf blowers can wake residents
  • Gym temperature set at 80°F in summer with no adjustment option
  • One resident reported forced Spectrum internet ($40/month premium over prior provider)
  • One resident reported car theft from parking area; nearby shooting mentioned

Reviews by category

Pet-Friendly Apartments
Dog park and washing station praised; residents treat pets as part of the community.
Luxury Apartments
Resort pool, fitness center, and smart home tech appreciated; gym temperature and internet monopoly detract.
Student Housing
Good location near parks and schools; limited evidence of student-specific feedback.
Affordable & Section 8 Housing
Rent described as reasonable; rent increases noted as difficult for long-term residents.
Townhome & Garden-Style Communities
No review evidence addresses townhome or garden-style units.

How it stacks up

  • Rated 4.1 against a 3.98 average across the 280 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 94
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
95
4
19
3
2
2
9
1
21

Quick answers

How quickly do maintenance requests get handled?
Residents report repairs typically completed within a day or same day. Named maintenance staff (Andres, Andrea, Fran) are noted for rapid response.
What pet amenities are available?
On-site dog park and pet washing station. The community is designed to make pets feel welcomed alongside residents.
What's the internet situation?
Spectrum is the only provider allowed; bulk service is mandatory and costs more than most alternatives. One resident paid $40/month extra compared to their prior provider.

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Latitude at Presidio wins consistent praise for leasing staff (Angela, Viri, AJ) and its initial presentation: spacious layouts, views, and amenities attract many residents. However, experience degrades after move-in. Persistent complaints center on thin walls that transmit neighbor noise and aggressive dogs going unaddressed; maintenance backlogs lasting months (internet issues, smoke detectors, appliances); move-out charges disputed; and grounds upkeep slipping between management changes, with overflowing waste bins and broken pool equipment. While some long-term residents defend the property's condition and management's speed on repairs, the weight of complaints suggests inconsistent follow-through and communication gaps.

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Ten years of residency and countless short-term visitors speak to stability here: staff respond to requests in minutes, maintenance tackles problems from weekend HVAC failures to grab bars for post-surgery safety, and grounds stay visibly clean. Leasing team members Alara, Heather, Therese, and others are named repeatedly for genuine helpfulness, not scripted politeness. One renter disputes a refund from a 2024 move; most others credit the community for feeling like home. The fitness center draws workout enthusiasts who wish for more equipment (lat machines, curl bars, Smith machine); the pool, dog park, and car wash station get regular use. Technical staff (Johnny, Dimitri, Jason) earn specific praise for professionalism during emergencies. Apartments range $1,111 to $4,723, and the Cedar Park location near HEB, Home Depot, and Walmart appeals to families and visitors from out of state.

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Last updated 2026-07-17