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MAA Round Rock

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 379 Google reviews · How we rank ›

4.5(379) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingSenior Living ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
MAA Round Rock
Services
Luxury Apartments, Student Housing, Senior Living Apartments
Reviews
379

The honest read

Staff, especially leasing agent Jackie Feliciano, consistently earn praise for responsiveness and warmth. Grounds are well kept with good amenities. However, package theft is rampant, pest problems occur, and some residents face surprise move-out fees despite claims of fairness.

Pool parties with loud music go unmanaged while residents pay for the space. A unit inspection revealed roaches. Old appliances and high electricity use are concerns. The lease includes hidden charges: $90 for mini blind swaps and automatic cleaning fees you must opt out of.

Praised for
  • staff professionalism and responsiveness, especially Jackie Feliciano
  • well-maintained grounds and common areas
  • quality amenities: pool, fitness center, dog park, trails
  • reasonable move-out policies; no surprise charges for normal wear
Watch-outs
  • theft and lack of security
  • excessive move-out charges: cleaning, blinds, appliances
  • pest issues: roaches observed in unit
  • noise and rule enforcement at pool area
friendly-staffresponsive-managementwell-maintainedclean-common-areasgreat-amenitiespackage-theftpest-problemsnoisy-neighborsslow-maintenance
Best for: Families wanting accessible shopping, schools, and maintained grounds with professional leasing support.
Think twice if: Package theft is chronic and security is weak; move-out fees for services (cleaning, blinds) apply despite management claims; pest inspections recommended before signing.

What this place gets right

  • Leasing team, led by Jackie Feliciano, known for exceptional responsiveness and professionalism
  • Well-maintained grounds with established landscaping and diverse amenities
  • Good location near shopping and schools with walking access
  • Fair move-out policies on normal wear and tear

Worth knowing

  • Jackie Feliciano (leasing agent) regularly praised for responsiveness, knowledge, and accommodating hours
  • Sandra Leal (front desk) noted for pleasant demeanor
  • Maintenance responds promptly to work orders
  • Move-out charges: $90 for mini blind replacement; automatic cleaning fee (opt-out required)
  • Pet amenities: dog park with wash station
  • Parking: covered spaces available
  • Appliances noted as old and high electricity consumption
  • Resort pool and BBQ areas; kids playground; fitness center; on-site car wash and vacuum

Reviews by category

Luxury Apartments
Leasing staff praised for professionalism; grounds well-maintained; older appliances and surprise fees temper luxury feel.
Pet-Friendly Apartments
Dog park with wash station is appreciated; no resident complaints specific to pet policies recorded.
Townhome & Garden-Style Communities
Grounds and trails appeal to families; covered parking and outdoor spaces valued.
Student Housing
Proximity to schools noted positively; no student-specific feedback in reviews.
Senior Living Apartments
No age-specific reviews or senior amenities mentioned.

How it stacks up

  • Rated 4.5 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Score
Star rating 65
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
307
4
23
3
9
2
9
1
31

Quick answers

What is the leasing staff's availability?
Jackie Feliciano has leased units on weekends and stays past regular office hours to answer questions.
Are there pet amenities?
Yes. The complex has a dog park with a wash station.
What happens with move-out fees?
Management does not typically charge for normal wear and tear; however, cleaning, blind replacement, and appliance damage incur separate fees.
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Leasing staff shine when you can reach them, and maintenance responds quickly under strong leadership, but frequent management changes have left the property in disrepair. Overflowing dog waste stations, closed pools for months, pest issues, and hallways thick with grime contradict what the complex markets. Communication gaps are severe: phones go unanswered, promises for repairs vanish, and move-in experiences range from seamless to chaotic depending on timing. Residents report staff rudeness when things go wrong and frustration with unanswered maintenance tickets. The 3.8 rating masks a sharp divide: five-star reviews (2009-resident updates, military vets with service dogs, happy families) clash with recent one-star complaints about management turnovers, rodents at the mailbox, and unsafe grounds. Stability in leadership appears to matter enormously.

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Staff and maintenance are generally responsive and friendly, with residents praising quick issue resolution and well-kept grounds. Multiple reviewers highlight the convenient location near H-E-B and accessible amenities like the pool and dog park. However, a significant move-out experience involved unexplained fees totaling nearly $2000, unresponsive management, and a debt collector referral that soured the relationship entirely. Noise complaints and EV charger shortages also emerged as ongoing frustrations.

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Last updated 2026-07-17