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Marquis at Treetops

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 177 Google reviews · How we rank ›

4.4(177) 73 composite score See reviews on Google ✓ Google-verified
Student Housing
Marquis at Treetops
Service
Student Housing
Reviews
177

The honest read

Staff excellence masks systemic problems. Nick and Adrean lead a maintenance team that residents consistently praise for speed, warmth, and genuine care. The hilltop location, wildlife, quiet grounds, and views draw people in. But corporate (CWS Apartments) ignores safety complaints: dangerous traffic flow at the entrance gate, extreme lighting that violates Austin code, and a dumpster left near units for weeks. Move-out fees for minor items and poor-quality finishes compound frustration.

Residents report months of unanswered calls to corporate and a powerless on-site team. The 1-star reviews detail civil negligence concerns and plead for others to avoid the property. This is a place with exceptional staff doing their best against management indifference.

Praised for
  • friendly and responsive maintenance staff
  • well-maintained grounds and common areas
  • quiet, secluded hilltop location
  • quick maintenance turnaround
Watch-outs
  • unresponsive corporate management
  • safety issues at entrance (traffic design)
  • exterior lighting violations and light pollution
  • petty move-out charges
  • cheap renovation materials
friendly-staffwell-maintainedquiet-communityresponsive-managementpoor-communicationunresponsive-maintenancesafe-secure
Best for: Tenants seeking attentive maintenance and peaceful surroundings who want to avoid corporate management headaches.
Think twice if: Safety concerns at property entrance, unresponsive corporate office, exterior lighting violations, and documented resident safety complaints warrant serious consideration before signing.

What this place gets right

  • Maintenance team praised by name across multiple years
  • Quiet hilltop setting with nature access
  • Fast service request turnaround
  • Walking trails and outdoor amenities

Worth knowing

  • Nick and Adrean named repeatedly for exceptional maintenance and leasing support
  • Maintenance requests resolved within hours
  • CWS Apartments (corporate landlord) does not return resident calls
  • Lighting system cited as violating Austin City Code Chapter 25-2, Subchapter E, Section 2.5
  • Open dumpster left in front of units for over a month
  • $25 move-out charge for leaves in garage

How it stacks up

  • Rated 4.4 against a 3.97 average across the 209 student housing businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

How We Score
Star rating 57
Review volume 98
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
142
4
8
3
4
2
3
1
20

Quick answers

How fast are maintenance requests handled?
Same-day or next-morning response is typical; one resident reported a fix within hours of submitting a request.
Is this a pet-friendly property?
Yes, the business states it is a pet-friendly community.
What's the location like?
The complex sits on a hilltop in Northwest Austin, near The Domain and local restaurants, with walking trails and hiking access nearby.
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Last updated 2026-07-17