Tenants split sharply on the experience. Those satisfied praise the staff, especially Jalisha, for responsiveness and name-calling care; gym, pool, and maintenance requests handled well. Critics point to broken grills and gym equipment left unfixed, trash accumulation in common areas, swift and seemingly aggressive towing (with $350 recovery fees), and management turnover that affects service consistency. The gap between move-in tours and lived reality troubles both residents and prospective tenants.
One resident credited staff member Jessica and the team for attentive service and praised clean, well-maintained units. Others reported serious issues: inadequate trash facilities and aggressive towing of registered vehicles, even when properly parked.
The Highlands draws praise for clean, spacious units and a responsive maintenance crew (technicians like Adal and Damian get named for quick repairs), but recent reviews flag a sharp decline under new management. Renters report ignored complaints about loud neighbors, a roach infestation that persisted after spraying, poor trash management, and broken gates, alongside towing and policy disputes that left tenants unsupported.
Wells Park draws consistent praise for a clean, quiet community and standout staff members like Mayani and Christopher who go the extra mile during move-in. Phone responsiveness and consistency lag, however: multiple tenants report unreturned calls and slow email replies, particularly during departures and initial inquiries. Management turnover and package theft complaints suggest operational gaps.
Last updated 2026-07-17