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The Highlands Luxury Apartments

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 209 Google reviews · How we rank ›

3.9(209) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury ApartmentsStudent Housing
The Highlands Luxury Apartments
Services
Affordable & Section 8 Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
209

The honest read

The Highlands draws praise for clean, spacious units and a responsive maintenance crew (technicians like Adal and Damian get named for quick repairs), but recent reviews flag a sharp decline under new management. Renters report ignored complaints about loud neighbors, a roach infestation that persisted after spraying, poor trash management, and broken gates, alongside towing and policy disputes that left tenants unsupported.

Praised for
  • responsive maintenance team
  • clean units and common areas
  • quiet community when well-maintained
  • friendly and professional staff
Watch-outs
  • unresponsive management under new leadership
  • noise from neighbors and pets ignored
  • pest infestation issues
  • parking lot security and maintenance failures
  • trash and property deterioration
  • inconsistent policy enforcement
poor-communicationwell-maintainednoisy-neighborspest-problemsunresponsive-maintenancefriendly-staffparking-issues
Best for: Tenants seeking spacious layouts and pet accommodation, provided management responsiveness remains consistent.
Think twice if: Noise complaints and pest issues have gone unaddressed under recent management; seek clarity on parking security and enforcement consistency before signing.

What this place gets right

  • Maintenance crew responds quickly to repair requests
  • Clean, spacious floor plans
  • Resort-style amenities on-site
  • Pet-friendly with dedicated yard

Worth knowing

  • Maintenance technicians Adal and Nadal praised for fast A/C and general repairs
  • Pet fee and deposit: $300 each; pet rent: $20/month (first pet)
  • Tenant complaints about manager Brandy Wyers cutting off residents and ending calls abruptly
  • Roach infestation reported after pest control visits; issue persisted over 6+ months
  • Security gate frequently broken or left open; vehicle break-ins in gated lot reported
  • Trash management and homeless encampments near trash compactor unaddressed by management

Reviews by category

Pet-Friendly Apartments
Pet yard available, but tenants report off-leash dogs causing noise and no management response to complaints.
Luxury Apartments
Units described as spacious and clean with good maintenance response, but overall property upkeep declining.
Affordable & Section 8 Housing
Renters note cheap base rent but report declining conditions and new management inflexibility on lease terms.

How it stacks up

  • Rated 3.9 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
122
4
29
3
14
2
8
1
36

Quick answers

How much is the pet fee and monthly rent?
First pet: $300 fee, $300 deposit, and $20 per month pet rent (according to their website).
Who handles maintenance requests?
The maintenance crew; residents named Adal and Damian for responsive, efficient service on A/C, repairs, and general upkeep.
What amenities are included?
Resort-style pool, 24-hour fitness center, HD movie theater, pet yard, and optional garage (per their website).
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Last updated 2026-07-17