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Parkside Crossing Apartments

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 191 Google reviews · How we rank ›

3.6(191) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Parkside Crossing Apartments
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
191

The honest read

Residents consistently report a clean, quiet community where staff know them by name and resolve problems fast. Management backs that up: a pipeline damage got fixed in under two hours, maintenance typically closes within two business days, and long-term residents credit the place with feeling like home after a week.

Praised for
  • friendly and responsive management
  • clean and well-maintained grounds
  • fast maintenance response
  • strong amenities and recent upgrades
  • peaceful, family-friendly community
responsive-managementwell-maintainedquiet-communityclean-common-areasfriendly-staffgood-valuesafe-secure
Best for: Families seeking a quiet, well-kept community with responsive on-site management.

What this place gets right

  • On-name staff like Sarah and Tina known to residents
  • Maintenance requests typically resolved within two business days
  • Recently renovated pool area
  • Pet park with wash station on-site

Worth knowing

  • Named staff: Sarah (leasing agent), Tina (property manager)
  • Typical maintenance response time: within two business days
  • Emergency response on record: pipeline damage fixed in under two hours
  • Pool area recently renovated
  • Pet park with wash station available

Reviews by category

Pet-Friendly Apartments
Pet park with wash station praised as available amenity; residents note nearby dog park and trails.
Luxury Apartments
Resort-style amenities (pool, fitness center, lounges) recently upgraded and well-maintained.
Affordable & Section 8 Housing
Residents describe good value for the amenities and location.
furnished-corporate
Not directly evidenced in reviews.

How it stacks up

  • Rated 3.6 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

How We Score
Star rating 10
Review volume 99
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
101
4
16
3
12
2
12
1
50

Quick answers

How fast do maintenance requests get handled?
Typically within two business days; emergency repairs like a recent pipeline damage were resolved in under two hours.
Does Parkside Crossing have pet amenities?
Yes, there is a pet park with a wash station on-site, plus nearby dog parks and trails.
What is the community like?
Residents describe it as quiet, clean, well-maintained, and family-friendly with good access to stores, schools, and main roads from Willow Run.

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Location and affordability draw residents, but recurring pest, maintenance, and trash failures have made living conditions unlivable for many over the past two years. Multiple management changes and an AI-only contact system have compounded frustration. A new management team arrived in May 2026 and is visible on-site, taking tenant complaints seriously and making visible improvements to trash and transparency. Several long-term residents are cautiously optimistic, though promised repairs remain incomplete and rent is rising without unit upgrades. Staff members Gloria, Lisa, and Mason have earned praise for listening and effort; leasing agent Keshani and Selena handled intake smoothly. However, systemic maintenance backlog, pest control that is charged for but not delivered, and enforcement of valet trash fees continue to erode trust. The complex remains visibly neglected in common areas despite website claims of amenities and upgrades.

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The Nine on Shoreline
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Staff members like Elizabeth and Nancy earn consistent praise for answering questions quickly and helping residents feel heard. Grounds stay clean, amenities include a dog park and pool, and community events draw regular attendance. A minority of residents report frustration with move-out fees and deposit disputes, plus occasional pest sightings and noise from neighbors. Most tenants say the property feels peaceful and welcoming, with maintenance problems addressed promptly. Leasing staff recently improved under new leadership. Some find the pricing fair for the location near The Domain and MoPac; others wish communication around fees were clearer upfront.

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Last updated 2026-07-17