The Summit at the Reserve
Many residents report feeling misled about amenity access. The complex restricts pool use to 55+ except limited weekday hours, and gym access changed suddenly in January with no rent reduction offered. Move-out charges shock departing residents, with management alleging heavy damage while residents counter with photos proving good condition. Staff like Elanor and Andrew earned praise for leasing help, but office complaints go unresolved. Newly built units in 2024 appeal aesthetically, and early guests appreciated 24-hour gym and large pool access. A senior resident struggled with noise from younger tenants and loose pet management, and trash pickup falls behind schedule. Current residents paying nearly $2,000 monthly for one-bedroom units feel trapped between an upgrade they love and policies that betray what they were promised.
