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Reserve at the Arboretum

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 390 Google reviews · How we rank ›

4.4(390) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingAffordable & Section 8 HousingLuxury ApartmentsPet-Friendly Apartments
Reserve at the Arboretum
Services
Student Housing, Affordable & Section 8 Housing, Luxury Apartments
Reviews
390

The honest read

Staff members Emily, Ashton, and Tyler consistently earn praise for patience and going above and beyond during move-in and lease issues. Residents highlight solid unit construction, thoughtful layouts, and responsive maintenance that contrasts sharply with other Austin complexes.

The main friction point is selective lease enforcement: a long-term resident reported months of noise complaints and documented violations that escalated slowly, leaving her in physical distress. Cigarette smell lingers in hallways, pet waste appears occasionally, and the package locker has extended outages. Despite these gaps, most residents feel the location, amenities, and staff attention make the property feel like home.

Praised for
  • responsive maintenance staff
  • professional, friendly leasing team
  • high-quality unit design and soundproofing
  • well-maintained amenities
  • strong community events
Watch-outs
  • lease enforcement inconsistency
  • noise complaints not fully resolved
  • animal waste in common areas
  • cigarette smell at night
  • package locker outages
responsive-managementfriendly-staffwell-maintainedrenovated-unitsgreat-amenitiesquiet-communitygood-valueslow-maintenance
Best for: Renters seeking quality units and engaged management without premium prices; dog owners.
Think twice if: If noise sensitivity matters, request a top-floor unit; lease enforcement varies, so document disturbances immediately.

What this place gets right

  • Standout staff responsiveness and personal attention
  • Thoughtfully designed units with good soundproofing
  • Affordable pricing for quality finishes
  • 24-hour amenities and active community events

Worth knowing

  • Named staff praised: Emily, Ashton, Tyler (leasing), Lee (after-hours maintenance)
  • Maintenance responds quickly to emergencies like AC failure
  • Units feature solid soundproofing and efficient layouts
  • 24-hour amenities including fitness and pool
  • Package locker has experienced extended outages; secure mailroom available as alternative

Reviews by category

Student Housing
Staff attentiveness and quick lease processing appeal to younger renters; clean amenities and community events mentioned.
Affordable & Section 8 Housing
Strong value perception: reviewers note quality finishes and responsive service match or exceed pricier complexes.
Pet-Friendly Apartments
Bark park and pet services valued; complaints center on occasional hallway animal waste.
Luxury Apartments
Unit finishes and soundproofing meet higher standards at below-luxury pricing.

How it stacks up

  • Rated 4.4 against a 3.97 average across the 209 student housing businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
314
4
19
3
9
2
5
1
43

Quick answers

How quickly does maintenance respond?
Emergency calls receive same-night service (e.g., AC repair cited). Routine requests are handled fast according to residents.
What are the pet fees?
One-time pet fee $300, refundable pet deposit $200, monthly pet rent $25.
Is the complex quiet?
Most residents report good soundproofing and quiet neighbors; one long-term resident experienced ongoing noise issues despite complaints.
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Last updated 2026-07-17