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Stonelake at the Arboretum

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 307 Google reviews · How we rank ›

4.3(307) 76 composite score See reviews on Google ✓ Google-verified Publishes prices
Student Housing
Stonelake at the Arboretum
Service
Student Housing
Reviews
307

The honest read

Stonelake stands out for staff who genuinely listen and respond within a day to maintenance issues. Reviewers living here as grad students consistently praise the facility's cleanliness, pools, gym, and the professionalism of named leasing agents like Daniel, Yvonne, and Alfredo.

However, two long-term residents flagged serious concerns: broken security gates (intermittently out for months), pest control that charged fees without delivery, surprise charges, and rigid policies around parking and travel. One person paid extra for a tight garage after a catalytic converter theft linked to gate failures.

Praised for
  • responsive-friendly leasing staff
  • fast maintenance response
  • clean, well-maintained community
  • convenient location near campus and retail
  • gym and pool amenities
Watch-outs
  • pest control failures despite fees
  • broken gates security issue
  • catalytic converter theft
  • inflexible management policies
  • surprise fees and nickeling
  • crime in surrounding area
responsive-managementfriendly-staffwell-maintainedgreat-amenitiesunresponsive-maintenanceparking-issuespest-problems
Best for: Graduate students and young professionals seeking responsive staff and a gym-pool community near UT.
Think twice if: Security-conscious residents should ask directly about gate repairs; expect surprise fees and inflexible policies on parking and travel disruptions.

What this place gets right

  • Staff responsive to maintenance within 24 hours
  • Named leasing agents known for listening and service
  • Pools, gym, and coffee bar amenities
  • Walking distance to Whole Foods and retail

Worth knowing

  • Leasing agents Daniel and Yvonne named in multiple reviews for thorough tours
  • Maintenance technician Alfredo followed up on repairs the next day
  • Maintenance typically within 24 hours
  • Two pools and gym on-site
  • Sand volleyball court and poolside grills
  • 24-hour maintenance available
  • $99 deposit with approved credit
  • Pest control charged monthly and at move-out but complaints of no service delivery

Reviews by category

Student Housing
Grad students and young professionals praise responsive staff, cleanliness, and nearby amenities, but security gates and surprise fees create frustration for long-term residents.

How it stacks up

  • Rated 4.3 against a 3.97 average across the 209 student housing businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
228
4
22
3
8
2
12
1
37

Quick answers

How quickly does maintenance respond?
Usually within 24 hours. One reviewer reported a technician came back the next day to verify a repair was still working.
What is the deposit amount?
Their website lists a $99 deposit with approved credit.
What amenities are on-site?
Two pools, gym, coffee bar, sand volleyball court, poolside grills, business center, and clubhouse.
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Last updated 2026-07-17