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Summit at Westwood Apartments

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 163 Google reviews · How we rank ›

3.5(163) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingLuxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Summit at Westwood Apartments
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
163

The honest read

Residents praise individual staff members like Kayla, Stormy, and Kristy for genuine effort to turn the community around, and several note the convenient location near schools and parks. However, a significant portion of recent reviews detail systemic failures: months without pest control despite tenant charges, summer-long pool closures, AC failures lasting five weeks, security deposit refusals, and work orders marked complete with no actual service. The shift to new management in late 2024 shows promise but has not yet resolved the backlog of deferred maintenance and billing issues that frustrated long-term residents.

The property trades on student housing appeal with flexible payment and pet policies, yet chronic infrastructure problems (broken gates, poor HVAC maintenance) and fees for unavailable services undermine the value proposition. Those considering a move should weigh the improving staff against documented patterns of delayed repairs and service failures.

Recent shift: New management team (Kayla, Stormy, Kristy) hired in late 2024 has earned praise from recent positive reviews for visible effort to improve the property and responsiveness to residents, reversing the pattern of complaints about prior management under different ownership. However, complaints about chronic maintenance backlogs and billing errors persist.

Praised for
  • responsive staff members (Kayla, Stormy, Kristy, Bridget)
  • new management effort and improvement
  • location and neighborhood convenience
  • clean, well-maintained units when working properly
Watch-outs
  • chronic maintenance delays and unfinished repairs
  • amenity fees charged without services provided (trash, pest control, pool)
  • unresponsive phone lines and management
  • security breach and invasive behavior by past property manager Marcos
  • AC and heating failures lasting weeks
  • long wait times for work order completion
responsive-managementslow-maintenanceunresponsive-maintenancewell-maintainedpest-problemspoor-communicationsafe-secure
Best for: Students and young professionals prioritizing location and flexibility over immediate reliability.
Think twice if: Maintenance responsiveness and billing transparency remain inconsistent despite new staff; weigh staff improvement against documented service delays.

What this place gets right

  • convenient location near schools and parks
  • flexible payment and pet-friendly policies
  • four distinct floor plan options
  • staff commitment to community improvement

Worth knowing

  • Staff members Kayla, Stormy, and Kristy cited for active engagement and problem-solving since late 2024
  • AC failure lasted five weeks with inadequate portable unit as temporary fix
  • Hot water outage lasted nine days in February
  • Pest control billing continued for eight months without actual service
  • Front gate non-functional for seven months
  • Pool closed entire summer 2025, dumpsters removed for six weeks
  • Tenant credit score damaged by erroneous collection notice after move-out
  • Past property manager Marcos documented for inappropriate resident access

Reviews by category

Student Housing
Flexible payments and pet policies appeal to student tenants, but chronic maintenance delays and billing errors deter retention.
Pet-Friendly Apartments
Pet-friendly designation is advertised; no specific praise or complaint about pet policies in reviews.
Luxury Apartments
Units described as clean and modern with stone countertops and fireplaces when maintained, but amenity failures undercut the luxury positioning.

How it stacks up

  • Rated 3.5 against a 3.97 average across the 209 student housing businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

How We Score
Star rating 4
Review volume 96
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
84
4
19
3
9
2
3
1
48

Quick answers

Are utilities included in the rent?
No. A $70 internet/communication fee is charged separately, though residents report unclear billing practices for this line item.
What happens if the AC breaks?
Repairs have taken up to five weeks in the past. Emergency maintenance provides a portable unit as temporary relief, but cooling capacity may remain inadequate.
Is the pool open year-round?
No. The pool was closed for the entire summer 2025, and maintenance has not kept up with cleaning and repairs in prior summers.
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Last updated 2026-07-17