Three-year residents and new arrivals alike praise The Chloe for its beautiful grounds, responsive on-site team, and smooth leasing process. Staff members Hannah, Aaliyah, and Maria are repeatedly named for genuine helpfulness; the maintenance team under Eric handles requests quickly and thoroughly. Regular events and amenities draw compliments.
The flip side is significant. Multiple residents report black mold and humidity issues in units; at least four people document this problem across different apartments. Move-out charges surprised long-term residents with little transparency. The dog park sits neglected with overflowing waste bins; when residents asked for exterior pest control, management declined responsibility. These are not one-off gripes but patterns some renters find unacceptable.
Move-in experience is smooth thanks to staff like Brennan, Michael, Karla, and Chenia who handle questions patiently and go beyond expectations. Residents appreciate clean, modern apartments in a quiet, friendly setting with a functional gym, pool, and grounds kept in good order.
A scenic property with hiking trails and outdoor fitness stations that fails consistently on upkeep. Tenants report trash, animal waste, and stair stench throughout common areas; some staff members go above and beyond, but leasing offices are unreliable and management frequently becomes unresponsive. The gap between the advertised luxury amenities and the day-to-day living conditions is stark.
Staff warmth and building aesthetics draw strong praise, but serious safety lapses and uneven maintenance response overshadow the experience for many residents. Leasing team members Zavia, Kelsie, and Stephanie consistently earn five-star mentions for knowledge and attentiveness, and move-in impressions are often glowing. After residents settle in, however, patterns emerge: venomous snakes on the property met with dismissal, scorpions inside units, exposed nails on stairs, poorly sealed windows left unrepaired for months, and trash management that leaves common areas foul-smelling. Communication failures compound these issues-towing without clear warning, security deposit deductions without explanation, and washer repair requests left unresolved for a month. Property management appears reactive rather than proactive about resident safety and comfort.
Last updated 2026-07-17