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The Landing at Round Rock

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 567 Google reviews · How we rank ›

3.2(567) 58 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
The Landing at Round Rock
Services
Luxury Apartments, Student Housing, Senior Living Apartments
Reviews
567

The honest read

Three years of stable residency and staff praise stand alongside fresh 5-star endorsements, but they are drowned out by a volume of 1-star accounts detailing unresolved AC failures, months of broken gates and lockers, locked-out amenities, and staff who don't answer phones or acknowledge emails. Renters report being charged $2,000 for move-out damages they dispute, losing parking to employee training, and watching management promise fixes that never arrive. A handful of named staff-Marie, Jordan, Avery, Lisa-earn genuine gratitude from residents who got help; others report Lisa as a liability who hides behind lease clauses rather than fixing broken amenities or accounting for negligence.

The property markets itself as luxury but suffers from deferred maintenance (25-year-old tubs, broken window seals), pests (rats, wood ants), and a toll system that feels punitive: renters pay amenity fees for access they cannot use, are quoted rent that jumps $500 in two weeks, and are met with voicemail and long holds when they call. A single reviewer described being offered cash to leave early and remove bad reviews. The contrast between welcoming first tours and what follows-slow responses, ignored requests, unauthorized entries-suggests management falters once a lease is signed.

Praised for
  • responsive management (select staff)
  • prompt maintenance responses from named staff
  • friendly and attentive service
  • clean and spacious units
  • quiet, well-maintained grounds
Watch-outs
  • broken AC and unresolved HVAC issues
  • poor leasing office communication and phone access
  • unprofessional leasing staff
  • substantial rent increases between quote and application
  • maintenance neglect and recurring problems
  • privacy violations and unauthorized access
  • missing amenities and broken locks
  • aggressive collections practices and unfair move-out charges
responsive-managementpoor-communicationunresponsive-maintenanceslow-maintenancewell-maintainedclean-common-areasrenovated-unitsfriendly-staffparking-issuespest-problemsoverpriced
Best for: Renters seeking quiet townhome living who can pay upfront to verify terms and can escalate directly when issues arise.
Think twice if: Maintenance delays, unresponsive leasing staff, and aggressive move-out billing are documented patterns; renters report being overcharged despite dispute, and getting anyone to respond by phone is difficult.

What this place gets right

  • Private garages and townhome-style layouts
  • Pools, basketball and tennis courts, fitness center
  • Quiet, tree-lined grounds in convenient Round Rock location

Worth knowing

  • Named staff praised: Marie, Jordan, Avery; named staff criticized: Lisa (property manager) for unresponsiveness and lack of accountability
  • AC failures lasting weeks or months with repeated ineffective service calls
  • Gates and parcel lockers reported non-functional for months; phase 2 fitness center and pool facilities unavailable for years on one side
  • One-month AC guaranteed non-functional; portable AC unit provided was defective and ultimately removed without replacement
  • Package theft reported when back-door security failed
  • Move-out charges averaging $2,000 for disputed damages including pre-existing issues and missing cabinet installations
  • Rent quoted but then increased $500/month within two weeks
  • Mailbox locks changed without resident notification

Reviews by category

Townhome & Garden-Style Communities
Units described as spacious and nice but suffering from aging fixtures (25+ year old tubs), broken window seals, and unresolved cosmetic upgrades.
Pet-Friendly Apartments
Pest control inadequate; residents report wood ants in units despite multiple visits and rat infestations in garages causing property damage.
Luxury Apartments
Once felt luxury but maintenance decline is notable; promised amenities frequently broken or locked; renters feel overcharged for services not delivered.

How it stacks up

  • Rated 3.2 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Rating breakdown

5
265
4
35
3
20
2
31
1
216

Quick answers

Can I see the unit before I sign a lease?
According to resident reports, leasing staff have told prospects that showing units prior to move-in is "not allowed in the industry," though staff may sometimes conduct tours. Verify this directly; one reviewer was shown a full tour by a different agent on the same day.
How quickly are maintenance requests handled?
Responses range widely: named staff Marie and Jordan are reported as prompt; however, AC issues have dragged weeks or months with repeated ineffective visits, and new residents report work orders submitted 8+ days after move-in despite promises of completion within a week.
What happens if I leave my lease early or dispute charges?
One renter reported being offered the option to move out two weeks early with no penalty in exchange for removing negative reviews. Move-out charges described by renters as aggressive and difficult to dispute; phone lines and email often unresponsive.
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Last updated 2026-07-17