Staff at The Links earn repeated praise for genuine, patient service; Kandy Asher is named multiple times. Maintenance responds within days or a week even to pest control issues. The smaller complex fosters neighbourhood connection through events and an engaged community that self-polices. Renovated units are bright and well-finished. A single complaint notes unreachable phones and early office closures.
Some residents stay multiple years and re-sign leases, citing affordable utilities, low parking fees, and the peaceful, convenient location near Round Rock amenities. A visitor without a lease mentioned working here regularly. The property enforces rules fairly but firmly.
Eight of nine reviewers praise spacious townhomes and attentive staff, particularly Renzo and Frank. One tenant reported aggressive deposit withholding, unaddressed pre-existing damage, and a missed final walk-through, creating sharp tension in the feedback.
Staff charm-especially Zaylynn, Makayla, and the management team-drives strong first impressions, with move-ins often completed in days and maintenance problems resolved quickly. Yet consistency breaks down after signing: lease terms shift without warning, phone lines stay unanswered, and units show neglect with dirty hallways, stained appliances from hard water, and damage throughout the property barely three years old. Tenants report communication gaps on application rules (leasing staff contradicts printed policy), payment methods switched mid-lease with punitive enforcement, and inadequate maintenance of common areas. One long-term resident loves it; others feel the property and management fail to match the upbeat touring experience once they move in.
Strong maintenance response divides residents sharply. Some praise spacious apartments, the pool, dog park, and staff warmth; others report unannounced maintenance entries, cars broken into multiple times with no security fixes, and frustration when management dismisses shared concerns. Staff reliability varies widely. A few maintenance technicians earn praise for speed and professionalism, but leasing agents miss appointments and ignore follow-up emails. One property manager reportedly told residents not to expect weekend upkeep of bathrooms and mailroom despite paying for amenities.
Last updated 2026-07-17