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The Southbrook

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 193 Google reviews · How we rank ›

4.5(193) 80 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingTownhome & Garden-Style Communities
The Southbrook
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
193

The honest read

Most residents report a safe, clean property with staff who know them by name and respond quickly to requests. The leasing team (Kyli, Anthony, Jazmin, Amador, Karen) earns consistent praise for patience and bilingual support. The pool, fitness studio, dog park, and regular social events draw strong approval. A handful of older complaints mention AC failures, initial unit cleanliness issues, and one discriminatory tour experience; recent reviews show staff performance and maintenance have improved significantly since those reports.

Residents highlight the location near schools, hospitals, and shopping, plus the pet-friendly policy. Tenants stay long-term (five and ten years mentioned), and the maintenance team handles requests promptly once reported. One reviewer noted safety enough to leave doors unlocked and run outside at any hour. The social kitchen and outdoor grill get named specifically as favorites.

Praised for
  • attentive, responsive staff
  • resort-style pool and amenities
  • clean, well-maintained property
  • strong leasing experience
  • community events and social spaces
Watch-outs
  • unresponsive maintenance on AC
  • inconsistent move-in unit cleanliness
  • uneven leasing office behavior
  • packages going missing
responsive-managementwell-maintainedclean-common-areasgreat-amenitiesfriendly-staffsafe-secure
Best for: Families and long-term renters seeking pet-friendly luxury with responsive management and strong schools nearby.
Think twice if: AC maintenance responsiveness has varied historically; request unit inspection before move-in.

What this place gets right

  • Resort-style pool with cabanas and social spaces
  • Attentive staff who know residents by name
  • Bilingual leasing support and paperwork assistance
  • Pet-friendly with dedicated off-leash dog park

Worth knowing

  • Kyli P, Anthony, Jazmin, Amador, and Karen named as leasing and management staff
  • Trash valet service included
  • FitnessOnDemand streaming in fitness studio
  • Cyber cafe and coffee bar on-site
  • Monthly community events (pool parties, social gatherings)
  • Residents report 3, 5, and 10-year tenure
  • One reviewer noted AC failures over summer months

Reviews by category

Luxury Apartments
White cabinets and updated appliances praised; move-in unit cleanliness inconsistent historically.
Pet-Friendly Apartments
Off-leash dog park and pet-friendly policy highly valued by residents.
Student Housing
Location near Austin Community College and top-rated Leander schools cited as convenient.
Townhome & Garden-Style Communities
Spacious floor plans and community layout support long-term resident retention.

How it stacks up

  • Rated 4.5 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

How we scored this

How We Score
Star rating 63
Review volume 99
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
165
4
4
3
1
2
4
1
19

Quick answers

What are the main amenities at The Southbrook?
Resort-style pool with cabanas, fitness studio with FitnessOnDemand, off-leash dog park, work-from-home meeting spaces, social kitchen and game room, outdoor grill areas, cyber cafe, and coffee bar.
Is The Southbrook pet-friendly?
Yes, the community has an off-leash dog park for residents' pets.
How responsive is maintenance at The Southbrook?
Recent reviews report prompt maintenance response times for filter changes and repairs. Earlier reviews mentioned delayed AC service, though recent feedback indicates improvement.
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Last updated 2026-07-17