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The Upland

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 219 Google reviews · How we rank ›

4.0(219) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 HousingStudent HousingPet-Friendly Apartments
The Upland
Services
Affordable & Section 8 Housing, Student Housing, Pet-Friendly Apartments
Reviews
219

The honest read

Staff consistency shines at this North Austin complex. Ashley Cardona, Ashley Mendoza, and Joann Rivera draw repeated praise for making application and move-in seamless, keeping residents updated, and staying available after lease signing. The grounds stay clean, the pool earns special mention, and everyday issues get quick fixes.

One serious complaint alleges that an employee, Ashley Mendoza, harassed a local business after it declined a marketing request, then posted a false negative review on their behalf. Management response to this incident is not documented in available reviews. Most residents experience attentive service; that outlier suggests management attention to staff conduct standards may matter for your decision.

Praised for
  • friendly and responsive staff
  • efficient leasing and move-in process
  • well-maintained grounds and amenities
  • professional property management
Watch-outs
  • one unverified allegation of staff harassment and review manipulation
responsive-managementfriendly-staffwell-maintainedclean-common-areas
Best for: residents seeking responsive staff and clean affordable housing with good amenities.
Think twice if: you value staff reliability; one complaint documents alleged harassment and review manipulation by an employee.

What this place gets right

  • responsive leasing and property management staff
  • quick issue resolution
  • clean, well-kept grounds
  • strong amenities for price point

Worth knowing

  • Ashley Cardona, leasing specialist, named in multiple recent reviews for efficient application and renewal support
  • Joann Rivera, staff member, praised for patient communication during move-in
  • Ashley Mendoza, listed as Assistant Manager, named in one verified complaint of persistent calling after declined marketing request and alleged false review posting
  • Pool noted as a standout amenity
  • Quick maintenance response highlighted by residents

Reviews by category

Affordable & Section 8 Housing
residents call it clean, affordable, and well-maintained with strong amenities
Pet-Friendly Apartments
pet park and pet spa offered; website lists pet fees and rent but no review commentary on pet services
Student Housing
business lounge and move-in support praised; no student-specific review commentary

How it stacks up

  • Rated 4 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 73
Profile completeness 100
Verification 30

Rating breakdown

5
159
4
3
3
4
2
2
1
51

Quick answers

How quickly can I move in?
One resident secured their apartment within a week while overseas, handled entirely remotely by staff.
What amenities are included?
Their website lists fitness center, yoga studio, pet park, pet spa, business lounge, conference center, coffee bar, and a pool (named as a standout by residents).
Can I have pets?
Yes. Website lists upfront pet fee of $250 per pet and pet rent of $30 per month per pet, plus a pet park and pet spa.
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Last updated 2026-07-17