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Toscana

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 309 Google reviews · How we rank ›

3.9(309) 66 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingLuxury Apartments
Toscana
Services
Affordable & Section 8 Housing, Luxury Apartments
Reviews
309

The honest read

Strong individual staff like Dawson and David earn five-star praise for leasing help and follow-up, yet the same complex earns one-star reviews for management's indifference to serious problems. Residents report pest infestations, chronic noise disturbances, dirty breezeways, and brushed-off complaints despite photo and video evidence. Management assigns blame to residents instead of addressing root issues. Those who praise the property cite the pool, events, and select employees; those who complain cite a gap between marketing photos and ground-truth conditions, plus a management structure that appears fragmented between helpful front-line staff and unresponsive office decision-makers.

Management inconsistency and a troubling pattern of noise complaints being triaged to resident relocation rather than enforcement stand out. Resident feedback suggests the complex has deteriorated over time, with some long-term tenants noting it was better-maintained two years ago. Towing policy conflicts add friction with a contractor that benefits from aggressive enforcement.

Praised for
  • staff expertise and attentiveness (Dawson, David, Jesse, Geronimo)
  • clean amenities when maintained (pool, common areas)
  • responsive individual staff members
  • friendly on-site team
Watch-outs
  • noise complaints ignored or mishandled by management
  • poor maintenance of common areas and pest control
  • unresponsive phone system and contradictory unit availability
  • management dismissive of resident concerns
responsive-managementpoor-communicationnoisy-neighborspest-problemsunresponsive-maintenancefriendly-staff
Best for: Residents who prioritize engaging with friendly front-line staff and don't anticipate noisy neighbors or pest issues.
Think twice if: Noise disturbances and pest problems are deal-breakers; management has a pattern of dismissing complaints rather than enforcing quiet-hour rules or pest remediation.

What this place gets right

  • individual staff members (Dawson, David, Jesse, Geronimo) praised for helpfulness and knowledge
  • well-maintained amenities when operational (pool, grounds events)
  • flexible lease terms (renewal incentives documented)

Worth knowing

  • Staff members named positively in reviews: Dawson (leasing, neighborhood knowledge), David (front desk, follow-up), Jesse (maintenance), Geronimo (manager, lease negotiation)
  • Manager Lydia Hernandez cited for dismissing resident complaints despite photographic and video evidence
  • Resident reports: cockroaches, low-quality windows with poor soundproofing, trash around dumpsters, broken-down cars in common areas
  • Towing contractor (ATX Towing) cited as aggressive; complex receives cut of fees
  • Pool consistently praised when chlorine levels are managed
  • Monthly resident events documented in reviews

Reviews by category

Affordable & Section 8 Housing
One resident describes unit condition as inconsistent with online photos; pest control inadequate.
Luxury Apartments
Praised for pool and weekend events, but high noise and pest complaints undercut luxury expectation; unit quality varies.

How it stacks up

  • Rated 3.9 against a 3.92 average across the 197 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
191
4
29
3
16
2
12
1
61

Quick answers

What staff members are known for handling leasing and resident issues well?
Reviewers name Dawson (leasing and neighborhood knowledge), David (front desk, follow-up), Jesse (maintenance responsiveness), and Geronimo (lease negotiation and management). Experiences with other staff have been negative.
Are noise and pest problems dealt with quickly?
No. Multiple residents report management dismissing noise complaints for months, even with video evidence, and offering to relocate complaining residents instead of enforcing quiet hours. Pest control is described as ineffective.
What amenities does the complex have?
The website lists a fitness center, clubhouse, playground, bark park, business center, and hosts curated monthly resident events. The pool is separately praised in reviews for being well-maintained and not crowded on weekdays.
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Last updated 2026-07-17