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Crest Round Rock

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 54 Google reviews · How we rank ›

3.7(54) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly Apartments
Crest Round Rock
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
54

The honest read

Move-in experience divides residents sharply. Reviewers who work with Danielle, Elisa, or Jennifer praise their responsiveness and care; those handled differently or catching the complex under pressure report dismissive, slow, or rule-bound interactions. The property itself draws consistent praise for quietness, maintenance speed, and affordability, but sound insulation and occasional rudeness at the front desk create friction.

Staff consistency is the real dividing line. Long-term residents celebrate the maintenance team (Yansell noted) and office stability. New arrivals stress over paperwork errors, fee disputes, and phone calls that go unanswered. One tenant's six-year tenure highlights what works when you land in the right lane; another's detailed account of fee rigidity and last-name documentation troubles shows what happens when the system breaks down.

Praised for
  • professional leasing staff (especially Danielle, Elisa, Jennifer)
  • smooth move-in process when engaged
  • quiet community atmosphere
  • low water/sewer costs
  • responsive maintenance team
  • good value for price
Watch-outs
  • poor communication and responsiveness under stress
  • inconsistent staff professionalism at front desk
  • thin walls between apartments
  • inflexible leasing process and fee structures
responsive-managementpoor-communicationwell-maintainedquiet-communityfriendly-staffunresponsive-maintenancegood-valuenoisy-neighbors
Best for: relocating professionals who connect with the leasing office early in the process
Think twice if: you need patience with paperwork policies or have inflexible accessibility needs during move-in

What this place gets right

  • named staff excellence (Danielle, Elisa, Jennifer consistently praised)
  • low utility costs reported by residents
  • quiet living environment emphasized across reviews
  • same-day or fast maintenance response

Worth knowing

  • Danielle (leasing agent) named most frequently as source of positive or negative experiences
  • Elisa (leasing agent) praised for professionalism and responsiveness
  • Jennifer (office staff) noted for courtesy and efficiency over years of tenure
  • Yansell (maintenance staff) cited for speed and communication
  • water/sewer costs reported as approximately $20 or less per month
  • apartment units ready on schedule when move-in proceeds smoothly

Reviews by category

Luxury Apartments
praised as resort-style with good amenities and value; thin walls and occasional administrative friction noted
Pet-Friendly Apartments
no explicit review evidence
Student Housing
no explicit review evidence
Affordable & Section 8 Housing
reviewers call pricing affordable and value strong; low utility costs cited as plus

How it stacks up

  • Rated 3.7 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 14% of the businesses in this directory.

How we scored this

How We Score
Star rating 19
Review volume 76
Review recency 100
Review sentiment 52
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
5
3
1
2
3
1
14

Quick answers

How quickly can maintenance respond to repair requests?
Multiple residents report fast response times and timely completion, with named technician Yansell highlighted for efficiency.
What are typical water and sewer costs?
One resident reported paying approximately $20 or less per month for water and sewer.
Are current move-in specials available?
Their website lists $250 off the first full month on select units; ask the leasing office to confirm eligibility.
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Long-term residents consistently praise the staff-especially office managers Keisha and Josie-for warm, responsive help with move-ins and maintenance requests. The property feels clean and quiet to most, with well-maintained grounds and a welcoming neighborhood vibe that encourages lease renewals. Pest and mold complaints surface occasionally, though satisfied reviewers dispute their severity. Proximity to shopping and major roads is cited as a real draw. The maintenance team, particularly Jimmy, earns specific credit for professional, efficient work and clear communication during repairs.

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Parkwood Terrace splits sharply: over half its reviewers praise welcoming staff (especially Austin, Mary, and Casey), secure gating, clean grounds, and dependable maintenance response. The flip side is serious: a significant minority report pervasive roaches and bed bugs, aggressive late-fee practices, slow repairs despite repeated requests, mold painted over rather than fixed, and disputed move-out charges. One tenant documented a two-year cycle of $240 late fees after financial hardship, and management allegedly retaliated with non-renewal after a critical review. The experience depends heavily on unit condition and individual financial resilience.

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Long-term residents who stay often praise the quiet atmosphere and dedicated staff members like Joe Bokor, but the property is dogged by serious habitability issues that drive most reviewers away. Mold treatment by painting over rather than replacing materials, roaches throughout common areas, vehicle thefts without investigation, and AC failures recur in complaints. Move-out charges regularly exceed $2,000 even for damage-free units, and the leasing office frequently goes unanswered. Extra fees push rent up significantly, and the promised luxury finish does not materialize in practice. The business states it offers pet-friendly units with a dog park and resort-inspired pool, yet reviews describe thin walls, old appliances, damaged finishes, and grounds needing maintenance. Joe Bokor is named consistently for exceptional patience during leasing; maintenance responds same-day to repair requests. The divide between those who stay (5-year tenure, no complaints) and those who move out (citing financial and health hazards) is sharp and stark.

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Last updated 2026-07-17