Austin Apartment Reviews Guide
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Springs at Round Rock

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 207 Google reviews · How we rank ›

4.1(207) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
Springs at Round Rock
Services
Luxury Apartments, Student Housing, Senior Living Apartments
Reviews
207

The honest read

Long-term residents consistently praise the staff-especially office managers Keisha and Josie-for warm, responsive help with move-ins and maintenance requests. The property feels clean and quiet to most, with well-maintained grounds and a welcoming neighborhood vibe that encourages lease renewals.

Pest and mold complaints surface occasionally, though satisfied reviewers dispute their severity. Proximity to shopping and major roads is cited as a real draw. The maintenance team, particularly Jimmy, earns specific credit for professional, efficient work and clear communication during repairs.

Praised for
  • friendly and responsive staff
  • clean and well-maintained grounds
  • prompt maintenance service
  • convenient Round Rock location
  • quiet community atmosphere
Watch-outs
  • mold issues reported
  • pest problems (roaches)
  • unit cleanliness concerns
responsive-managementwell-maintainedquiet-communityfriendly-staffclean-common-areaspest-problems
Best for: Residents valuing responsive staff, quiet living, and pet-friendly amenities in Round Rock.
Think twice if: Pest and mold concerns have been reported; request recent pest control records and inspect units carefully before move-in.

What this place gets right

  • Named staff (Keisha, Josie, Jimmy) earn repeated praise
  • Fast maintenance response and clear communication
  • Quiet community with long-term lease renewals
  • Pet-friendly with dedicated play areas and spa

Worth knowing

  • Keisha, Josie (office staff) noted for move-in support and resident relations
  • Jimmy (maintenance staff) praised for professionalism and clear communication
  • 24-hour maintenance request system
  • Leash-free pet playground and pet spa on-site
  • Studio to three-bedroom floor plans with modern appliances and countertops mentioned

Reviews by category

Pet-Friendly Apartments
Pet spa and leash-free playground praised; on-site pet amenities support long-term resident retention.
Luxury Apartments
Modern appliances, resort-style pool, and fitness center meet mid-to-upscale expectations; cleanliness and maintenance responsiveness reinforce appeal.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
151
4
8
3
8
2
7
1
33

Quick answers

How quickly do maintenance requests get handled?
Reviewers consistently report prompt response times. The property offers 24-hour maintenance request submission, and named staff like Jimmy are praised for quick, professional follow-up.
Are pets allowed, and what pet amenities are available?
Yes, pets are welcome. The complex features a leash-free pet playground and on-site pet spa, which reviewers note as strong draws for long-term residents.

Similar apartment complexes nearby

Parkwood Terrace
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Parkwood Terrace

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Parkwood Terrace splits sharply: over half its reviewers praise welcoming staff (especially Austin, Mary, and Casey), secure gating, clean grounds, and dependable maintenance response. The flip side is serious: a significant minority report pervasive roaches and bed bugs, aggressive late-fee practices, slow repairs despite repeated requests, mold painted over rather than fixed, and disputed move-out charges. One tenant documented a two-year cycle of $240 late fees after financial hardship, and management allegedly retaliated with non-renewal after a critical review. The experience depends heavily on unit condition and individual financial resilience.

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City North at Sunrise Ranch Apartments
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City North at Sunrise Ranch Apartments

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Long-term residents who stay often praise the quiet atmosphere and dedicated staff members like Joe Bokor, but the property is dogged by serious habitability issues that drive most reviewers away. Mold treatment by painting over rather than replacing materials, roaches throughout common areas, vehicle thefts without investigation, and AC failures recur in complaints. Move-out charges regularly exceed $2,000 even for damage-free units, and the leasing office frequently goes unanswered. Extra fees push rent up significantly, and the promised luxury finish does not materialize in practice. The business states it offers pet-friendly units with a dog park and resort-inspired pool, yet reviews describe thin walls, old appliances, damaged finishes, and grounds needing maintenance. Joe Bokor is named consistently for exceptional patience during leasing; maintenance responds same-day to repair requests. The divide between those who stay (5-year tenure, no complaints) and those who move out (citing financial and health hazards) is sharp and stark.

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Waters at Sunrise
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Waters at Sunrise

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Waters at Sunrise draws families with frequent community events and a notably welcoming leasing team. Staff member Martha Machado earns repeated praise for warm service and thorough tours. However, the application process moves slowly despite claims of ready units, and some residents report unresolved maintenance problems like malfunctioning air conditioning. The property mixes strengths with service inconsistencies. Residents who have moved in report liking the atmosphere and activities. Tours vary significantly depending on staff: some show amenities and explain pricing clearly, while others leave visitors without a full property walkthrough. One long-term resident faced over a year of unaddressed AC issues despite multiple requests.

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Last updated 2026-07-17