Austin Apartment Reviews Guide
Menu

Parkwood Terrace

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 103 Google reviews · How we rank ›

4.1(103) 67 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly Apartments
Parkwood Terrace
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
103

The honest read

Parkwood Terrace splits sharply: over half its reviewers praise welcoming staff (especially Austin, Mary, and Casey), secure gating, clean grounds, and dependable maintenance response. The flip side is serious: a significant minority report pervasive roaches and bed bugs, aggressive late-fee practices, slow repairs despite repeated requests, mold painted over rather than fixed, and disputed move-out charges. One tenant documented a two-year cycle of $240 late fees after financial hardship, and management allegedly retaliated with non-renewal after a critical review. The experience depends heavily on unit condition and individual financial resilience.

Praised for
  • Responsive office staff (Austin, Mary, Casey, Sterling)
  • Clean common areas and well-maintained grounds
  • Quick maintenance response times
  • Secure gated community with package security
  • Easy application and leasing process
Watch-outs
  • Persistent roach, bed bug, and pest infestations
  • Aggressive late fee and eviction policies
  • Unresponsive to maintenance requests (ceiling leaks, mold)
  • Unfair move-out charges and accounting discrepancies
  • Overpriced relative to condition and issues
responsive-managementwell-maintainedpest-problemssafe-secureunresponsive-maintenanceslow-maintenanceoverpriced
Best for: Tenants prioritizing staff responsiveness and gated security, with stable housing circumstances.
Think twice if: Budget-tight or late-payers; history of pest problems and uneven unit maintenance suggest inspecting your specific unit carefully.

What this place gets right

  • Secure gated entry and package security
  • Named leasing staff known for professionalism
  • Responsive maintenance and quick work-order turnaround
  • Upscale finishes (granite, glass tile, wood flooring)

Worth knowing

  • Named staff: Austin, Mary, Casey (office); Sterling (leasing). One tenant documented two-year cycle of $240 monthly late fees after financial hardship, with management denying flexible payment plans. Another reported ceiling leak requiring multiple requests and patch (not full repair). Mold complaint allegedly painted over without actual remediation. Several tenants reported roaches, bed bugs, and fleas despite pest control payments. Dog park listed on website. Gated access requires entry code.

Reviews by category

Pet-Friendly Apartments
Dog park provided and appreciated; one review noted property is 'dog friendly but not kid friendly' (kids on bikes threatened with lease violations).
Affordable & Section 8 Housing
Prices range from $1169 to $4267 depending on unit; one tenant noted rent dropped from $2100 to $1600 over three years.
Luxury Apartments
Marketed with granite countertops and glass tile backsplash, but multiple reviews describe units as dated ('90s-style) despite recent renovations; pest and mold issues undercut luxury positioning.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

How We Score
Star rating 38
Review volume 88
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
77
4
3
3
0
2
2
1
21

Quick answers

Is Parkwood Terrace truly pet-friendly?
Yes; they operate a dog park and welcome dogs. However, the complex appears less accommodating to children, with one reviewer reporting threats of lease violations for kids riding bikes.
What is included with rent?
Their website lists amenities including a boutique pool, 24-hour fitness center, dog park, washer and dryer connections, private patios or balconies, and granite countertops. Specific inclusions (utilities, parking) are not detailed in reviews.
How quickly does maintenance respond?
Multiple reviewers praise quick response to work orders. However, several also report delays on major repairs: one ceiling leak required multiple requests over weeks before patching, and mold issues were allegedly painted over without remediation.

Similar apartment complexes nearby

Springs at Round Rock
75

Springs at Round Rock

4.1(207)✓ Google-verifiedPublishes prices

Long-term residents consistently praise the staff-especially office managers Keisha and Josie-for warm, responsive help with move-ins and maintenance requests. The property feels clean and quiet to most, with well-maintained grounds and a welcoming neighborhood vibe that encourages lease renewals. Pest and mold complaints surface occasionally, though satisfied reviewers dispute their severity. Proximity to shopping and major roads is cited as a real draw. The maintenance team, particularly Jimmy, earns specific credit for professional, efficient work and clear communication during repairs.

Luxury ApartmentsStudent HousingSenior Living Apartments
Waters at Sunrise
73

Waters at Sunrise

4.0(331)✓ Google-verifiedPublishes prices

Waters at Sunrise draws families with frequent community events and a notably welcoming leasing team. Staff member Martha Machado earns repeated praise for warm service and thorough tours. However, the application process moves slowly despite claims of ready units, and some residents report unresolved maintenance problems like malfunctioning air conditioning. The property mixes strengths with service inconsistencies. Residents who have moved in report liking the atmosphere and activities. Tours vary significantly depending on staff: some show amenities and explain pricing clearly, while others leave visitors without a full property walkthrough. One long-term resident faced over a year of unaddressed AC issues despite multiple requests.

Luxury ApartmentsStudent HousingSenior Living Apartments
City North at Sunrise Ranch Apartments
54

City North at Sunrise Ranch Apartments

3.7(253)✓ Google-verifiedPublishes prices

Long-term residents who stay often praise the quiet atmosphere and dedicated staff members like Joe Bokor, but the property is dogged by serious habitability issues that drive most reviewers away. Mold treatment by painting over rather than replacing materials, roaches throughout common areas, vehicle thefts without investigation, and AC failures recur in complaints. Move-out charges regularly exceed $2,000 even for damage-free units, and the leasing office frequently goes unanswered. Extra fees push rent up significantly, and the promised luxury finish does not materialize in practice. The business states it offers pet-friendly units with a dog park and resort-inspired pool, yet reviews describe thin walls, old appliances, damaged finishes, and grounds needing maintenance. Joe Bokor is named consistently for exceptional patience during leasing; maintenance responds same-day to repair requests. The divide between those who stay (5-year tenure, no complaints) and those who move out (citing financial and health hazards) is sharp and stark.

Luxury ApartmentsStudent HousingSenior Living Apartments

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17