Austin Apartment Reviews Guide
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Waters at Sunrise

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 331 Google reviews · How we rank ›

4.0(331) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Waters at Sunrise
Services
Luxury Apartments, Student Housing, Senior Living Apartments
Reviews
331

The honest read

Waters at Sunrise draws families with frequent community events and a notably welcoming leasing team. Staff member Martha Machado earns repeated praise for warm service and thorough tours. However, the application process moves slowly despite claims of ready units, and some residents report unresolved maintenance problems like malfunctioning air conditioning.

The property mixes strengths with service inconsistencies. Residents who have moved in report liking the atmosphere and activities. Tours vary significantly depending on staff: some show amenities and explain pricing clearly, while others leave visitors without a full property walkthrough. One long-term resident faced over a year of unaddressed AC issues despite multiple requests.

Praised for
  • friendly, welcoming staff (especially Martha Machado)
  • community events and activities for families
  • clean property
  • helpful apartment tours and application support
Watch-outs
  • slow application processing and apartment availability
  • AC maintenance issues and unresponsive repairs
  • inconsistent tour quality and limited amenity showcases
responsive-managementfriendly-staffclean-common-areasslow-maintenanceunresponsive-maintenance
Best for: Families seeking community atmosphere and activities; renters who value leasing-team responsiveness.
Think twice if: You need a quick move-in or your unit requires ongoing maintenance attention.

What this place gets right

  • Frequent family events and community activities
  • Welcoming leasing staff (Martha Machado highlighted)
  • Mix of luxury and affordable housing options
  • On-site amenities: pool, fitness center, dog park

Worth knowing

  • Martha Machado (leasing staff) repeatedly praised for thorough tours and application assistance
  • Air conditioning repair unresolved for over one year for at least one resident despite multiple maintenance requests
  • Application process: reviewers report slow movement through waitlists despite management claims of ready units
  • Pool parties and neighbor social events organized regularly

Reviews by category

Luxury Apartments
Clean property and modern finishes praised; application delays frustrate eager renters.
Affordable & Section 8 Housing
Community events and family atmosphere valued; residents stay long-term.
Pet-Friendly Apartments
Dog park available; no specific praise or complaints in reviews.

How it stacks up

  • Rated 4 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
230
4
15
3
15
2
6
1
65

Quick answers

What are the apartment prices?
1-bedroom: $899 ($750 flash sale); 2-bed: $1199; 3-bed: $1300; 4-bed: $1500 per month.
How long is the application process?
One to two weeks based on tour reviews. However, applicants report slow progress on waiting lists despite management claiming ready units.
What amenities are on-site?
Pool, fitness center, dog park, and regular community events for residents.

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Long-term residents who stay often praise the quiet atmosphere and dedicated staff members like Joe Bokor, but the property is dogged by serious habitability issues that drive most reviewers away. Mold treatment by painting over rather than replacing materials, roaches throughout common areas, vehicle thefts without investigation, and AC failures recur in complaints. Move-out charges regularly exceed $2,000 even for damage-free units, and the leasing office frequently goes unanswered. Extra fees push rent up significantly, and the promised luxury finish does not materialize in practice. The business states it offers pet-friendly units with a dog park and resort-inspired pool, yet reviews describe thin walls, old appliances, damaged finishes, and grounds needing maintenance. Joe Bokor is named consistently for exceptional patience during leasing; maintenance responds same-day to repair requests. The divide between those who stay (5-year tenure, no complaints) and those who move out (citing financial and health hazards) is sharp and stark.

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Parkwood Terrace

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Parkwood Terrace splits sharply: over half its reviewers praise welcoming staff (especially Austin, Mary, and Casey), secure gating, clean grounds, and dependable maintenance response. The flip side is serious: a significant minority report pervasive roaches and bed bugs, aggressive late-fee practices, slow repairs despite repeated requests, mold painted over rather than fixed, and disputed move-out charges. One tenant documented a two-year cycle of $240 late fees after financial hardship, and management allegedly retaliated with non-renewal after a critical review. The experience depends heavily on unit condition and individual financial resilience.

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Long-term residents consistently praise the staff-especially office managers Keisha and Josie-for warm, responsive help with move-ins and maintenance requests. The property feels clean and quiet to most, with well-maintained grounds and a welcoming neighborhood vibe that encourages lease renewals. Pest and mold complaints surface occasionally, though satisfied reviewers dispute their severity. Proximity to shopping and major roads is cited as a real draw. The maintenance team, particularly Jimmy, earns specific credit for professional, efficient work and clear communication during repairs.

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Last updated 2026-07-17