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Madison at Dell Ranch

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 118 Google reviews · How we rank ›

3.3(118) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Madison at Dell Ranch
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
118

The honest read

Staff like Thomas, Liz, and Jamie earn consistent praise for friendliness, quick responses, and smooth leasing. The property itself scores high for cleanliness and location near Round Rock shops and highways.

Yet a stark divide exists: multiple tenants report roach and rat infestations spanning months or years, management's blaming of residents, and refusal to resolve pest problems. One tenant cited safety concerns and potential housing discrimination; another left after repeated spraying failed and management threatened early-lease fees. These complaints span recent months and a full year back.

Praised for
  • friendly and responsive staff (Thomas, Liz, Jamie, Daniel)
  • clean property and well-maintained amenities
  • smooth leasing and move-in process
  • convenient location with shops and highway access
Watch-outs
  • severe and recurring roach infestations
  • pest management unresponsive and ineffective
  • unprepared units at move-in
  • unsafe living environment and management dismissal of tenant concerns
friendly-staffresponsive-managementwell-maintainedpest-problemsclean-common-areas
Best for: Residents valuing convenient location and friendly staff willing to overlook or tolerate pest-control challenges.
Think twice if: Pest infestations have been recurring and severe; management response has been inconsistent and sometimes dismissive of tenant complaints.

What this place gets right

  • Staff responsive to maintenance and leasing inquiries
  • Location near Round Rock shops and highway access
  • Pool, fitness center, and dog park on-site
  • Pet-friendly with dog park and walking trails

Worth knowing

  • Staff members named repeatedly: Thomas, Liz, Jamie (leasing/management), Daniel (Maintenance Lead)
  • Multiple tenants report roach infestations lasting months to a year; management sprayed units 3-5 times for one resident
  • One tenant reported rat problems; another left unit not ready for move-in
  • Management threatened early-lease fees when tenant requested to leave due to pest problems
  • One tenant filed formal HUD complaint regarding safety and potential discrimination
  • One tenant stayed 8 years and attributed tenure to current management team

Reviews by category

Pet-Friendly Apartments
Dog park and walking trails available; no pet-specific complaints in reviews.
Luxury Apartments
Clean common areas and modern amenities praised, but units have arrived un-ready and pest problems undermine luxury claim.
Student Housing
Efficient leasing process and friendly staff valued; pest and safety issues are major drawbacks.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
61
4
8
3
1
2
3
1
45

Quick answers

What amenities does Madison at Dell Ranch offer?
Pool, fitness center, resident clubhouse, dog park, walking trails, and pet-friendly spaces.
How long has the management team been in place?
Reviews name Thomas, Liz, Jamie, and Daniel as current staff. One 8-year resident praised their professionalism and responsiveness.
What should I do if I find pests in my unit?
Reviewers report management will spray units, but multiple tenants said this approach was ineffective over months. Request resolution in writing and document the issue before signing a lease.
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Last updated 2026-07-17