Austin Apartment Reviews Guide
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Regency at Dell Ranch

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 114 Google reviews · How we rank ›

3.4(114) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
Regency at Dell Ranch
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
114

The honest read

Five-star reviews consistently highlight the professionalism of Vicki and Zandra in the office, plus maintenance crews who fix issues quickly and treat residents with respect. The attached garage units, designer finishes, and pet-friendly policy draw repeat praise.

However, serious allegations of insurance fraud and double-billing, unresolved pest problems in units, and monthly rent hikes undermine trust for some. Front desk rudeness toward prospective tenants and maintenance unresponsiveness on specific complaints appear in separate reports, suggesting inconsistent management practices across staff or time.

Praised for
  • responsive, professional maintenance staff
  • helpful office staff (Vicki, Zandra named)
  • convenient amenities and finishes
  • fair pricing for the area
Watch-outs
  • frequent rent increases
  • slow pest/animal removal
  • alleged insurance fraud and double-billing
  • inconsistent customer service at front desk
responsive-managementfriendly-staffunresponsive-maintenanceoverpricedpoor-communication
Best for: Residents seeking pet-friendly units with designer finishes and attached garage options.
Think twice if: Think twice if you are sensitive to rent increases, have pest problems, or value consistent customer service across all staff.

What this place gets right

  • Named staff members earn repeated praise (Vicki, Zandra)
  • Attached garage units available
  • Quick maintenance response when engaged
  • Pet-friendly community

Worth knowing

  • Vicki and Zandra named as consistently helpful office staff in multiple 5-star reviews
  • Attached garage units praised specifically
  • Maintenance described as quick and thorough in positive reviews
  • Allegations of attempted insurance fraud and double-billing in one detailed 1-star review
  • Unresolved pest/animal issue reported in ceiling space for over one month
  • Monthly rent increases mentioned as recurring practice
  • Front desk staff reported as rude to walk-in prospective tenants

Reviews by category

Luxury Apartments
Designer kitchens, hardwood flooring, Jacuzzi tubs praised; allegations of fraud and unresolved maintenance undermine luxury positioning.
Pet-Friendly Apartments
Pet-friendly policy praised, but unresolved pest problem in one unit raises concerns about pest control.
Student Housing
Quick application process and move-in praised; no specific student-focused feedback.

How it stacks up

  • Rated 3.4 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
8
3
6
2
7
1
35

Quick answers

Are there units with attached garages?
Yes. Reviewers specifically mention one-bedroom units with attached garages available.
How quickly does maintenance respond to requests?
In positive reviews, maintenance is described as quick and thorough. However, one resident reported a pest issue in the ceiling space taking over a month without resolution.
Is the application and move-in process straightforward?
Yes. One recent resident praised the quick, mostly online application process and smooth move-in coordinated by office staff member Zandra.

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Most residents report genuine comfort and lasting satisfaction. Named staff like Danielle, Barbara, Traci, and maintenance workers Jose, Aaron, and Rust consistently earn praise for solving problems fast and treating people with respect. The community stays clean, feels safe, and delivers amenities and space that reviewers say justify the rent. One serious caveat: move-out billing disputes become difficult to chase when residents are routed through third-party companies with unreachable phone lines. The property's main strength is people, not just facilities. Staff openly help with worries, Spanish-speaking assistance is available, and maintenance work orders rarely take more than a day. Reviewers who have stayed years report that quality holds steady. Prospective tenants should note the leasing office requires application fees before touring specific units, and billing disputes after move-out have frustrated at least one long-term resident.

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Madison at Dell Ranch
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Staff like Thomas, Liz, and Jamie earn consistent praise for friendliness, quick responses, and smooth leasing. The property itself scores high for cleanliness and location near Round Rock shops and highways. Yet a stark divide exists: multiple tenants report roach and rat infestations spanning months or years, management's blaming of residents, and refusal to resolve pest problems. One tenant cited safety concerns and potential housing discrimination; another left after repeated spraying failed and management threatened early-lease fees. These complaints span recent months and a full year back.

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The Warner
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Staff warmth, particularly leasing agent Eric, drives strong first impressions and smooth move-ins. The facility itself is clean and well-kept, with resort-style amenities appealing to both professionals and long-term residents. Behind the scenes, maintenance lapses surface: pet waste sits uncleaned in stairwells for weeks, deep plumbing repairs stall indefinitely, and common finishing touches like living room lights are absent. These gaps matter most to residents who stay past the honeymoon phase. Pricing starts at $1255 for one-bedroom units and scales to $2320 for three-bedroom apartments. The property draws young professionals near Dell offices and appeals to pet owners. Morgan and Jenny appear equally capable on the administrative side. The tension is real: the building charms you in, but persistent cleanliness and maintenance failures expose gaps between marketing polish and daily life.

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Last updated 2026-07-17