Austin Apartment Reviews Guide
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Montelena Apartment Homes

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 287 Google reviews · How we rank ›

4.0(287) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
Montelena Apartment Homes
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
287

The honest read

Montelena's leasing and office staff earn consistent praise for professionalism and responsiveness, with apartment locators actively referring clients and residents noting smooth move-ins. Units are spacious and quiet, with good amenities and location. However, serious problems emerge: one long-term resident reported mold in their unit, inadequate repairs, unauthorized home entries despite explicit requests, and a false collection agency filing to their credit two years after moving out. Other recent reviews describe a dismissive property manager refusing to address policy violations (smoking, unleashed pets, unsafe stairs) during non-business hours, and earlier touring complaints about inaccurate listings and rude leasing conduct.

Recent reviews suggest inconsistent service at the office level. While most praise centers on leasing staff like Alma and Serina, negative experiences stem from either the same or a different manager who has been described as condescending during tours and dismissive of resident concerns. The company has not publicly responded to credit reporting or maintenance claims.

Praised for
  • responsive, professional staff (office and leasing)
  • spacious, quiet units
  • strong amenities and location
  • friendly leasing agents (Alma, Serina, Almita)
Watch-outs
  • mold and unresolved maintenance issues
  • selective lease enforcement and policy violations
  • unresponsive property manager during off-hours
  • false credit report filing and billing disputes
responsive-managementpoor-communicationfriendly-staffunresponsive-maintenancewell-maintained
Best for: Relocating families and professionals seeking spacious, quiet units and responsive leasing support.
Think twice if: Maintenance responsiveness and policy enforcement have been inconsistent; mold issues and disputed credit filings warrant direct conversation with management before signing.

What this place gets right

  • Leasing staff (Alma, Serina, Almita) known for professionalism and warmth
  • Spacious units in quiet setting with strong amenities
  • Strong referral rate from apartment locators

Worth knowing

  • Leasing agents Alma, Serina, and Almita praised by name for helpfulness and kindness
  • One resident's three-year tenure ended due to unresolved mold; maintenance response was bleach application without fixing the root cause (window issue)
  • Unauthorized entry documented despite resident's written request for no-entry when absent
  • False collection filing appeared on credit report two years after lease end and full payment made
  • Property manager reported refusing to address resident safety concerns (smoking, unleashed pets) outside business hours, stating it was 'her free time'
  • Structural damage to second-floor stairway mentioned; tenant negotiated instead of pursuing formal action

Reviews by category

Luxury Apartments
Spacious, quiet units with good amenities praised; some units shown during tours were described as poorly maintained and not matching online listings.
Pet-Friendly Apartments
Pet-friendly policy advertised; selective enforcement noted-management issued community notices but did not consistently enforce no-pets-outside-without-leash rule.
Affordable & Section 8 Housing
Rent discount available; tour experience for budget-conscious renters ($1,100) was reportedly dismissive and condescending.
Townhome & Garden-Style Communities
No clear review evidence for this category.

How it stacks up

  • Rated 4 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
189
4
21
3
14
2
7
1
56

Quick answers

What do units come with?
In-unit washer and dryer, and access to fitness center and swimming pool.
Are pets allowed?
Yes, the website lists pet-friendly units available.
Is there a move-in discount?
Their website advertises $1,000 off rent on select units.

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Last updated 2026-07-17