Montelena Apartment Homes
Montelena's leasing and office staff earn consistent praise for professionalism and responsiveness, with apartment locators actively referring clients and residents noting smooth move-ins. Units are spacious and quiet, with good amenities and location. However, serious problems emerge: one long-term resident reported mold in their unit, inadequate repairs, unauthorized home entries despite explicit requests, and a false collection agency filing to their credit two years after moving out. Other recent reviews describe a dismissive property manager refusing to address policy violations (smoking, unleashed pets, unsafe stairs) during non-business hours, and earlier touring complaints about inaccurate listings and rude leasing conduct. Recent reviews suggest inconsistent service at the office level. While most praise centers on leasing staff like Alma and Serina, negative experiences stem from either the same or a different manager who has been described as condescending during tours and dismissive of resident concerns. The company has not publicly responded to credit reporting or maintenance claims.
