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Preserve at Rolling Oaks

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 478 Google reviews · How we rank ›

4.0(478) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Preserve at Rolling Oaks
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
478

The honest read

The leasing and maintenance staff earn consistent praise for speed and courtesy, with residents naming Gabe, Stephanie, and Edel repeatedly. Many residents enjoy the landscaping and floor plans.

Infrastructure struggles undercut the experience: one prospective tenant cancelled after touring a roach-infested, mouse-damaged unit that was barely cleaned after the promised professional crew never arrived. Ongoing complaints include broken entrance gates, dark parking lots, pest fumigation delays, inconsistent maintenance quality, and weak enforcement of noise and alcohol rules around the pool on weekends.

Praised for
  • Staff responsiveness and friendliness (esp. Gabe, Stephanie, Edel, Jamison)
  • Quick maintenance turnaround
  • Attractive grounds and layouts
  • Smooth move-in process
Watch-outs
  • Major pest and cleanliness issues (roaches, mice, mold odor)
  • Inconsistent maintenance quality and slow follow-through
  • Poor security and lighting in parking areas
  • Broken entrance gate
  • Noise enforcement and late-night pool activity
  • Overflowing dumpsters
  • Unclear parking rules and unavailable guest parking
responsive-managementfriendly-staffnoisy-neighborspest-problemsunresponsive-maintenancewell-maintainedsafe-secure
Best for: New residents who prioritize friendly staff and rapid leasing support.
Think twice if: Pest management and building-wide maintenance quality are not your only priorities. Security lighting and parking enforcement remain concerns.

What this place gets right

  • Staff known by name for responsiveness and kindness
  • Quick response to repair requests
  • Attractive grounds and floor plans

Worth knowing

  • Gabe, Stephanie, Edel, Jamison, and Devin named by residents as exceptionally responsive staff members
  • One prospective tenant's move-in unit had roaches, mice holes, and broken patio/blinds; promised professional cleaning never occurred, only partial security deposit refunded
  • Entrance gate frequently non-functional; mailroom lockers and dumpster areas have ongoing cleanliness issues
  • Fumigation requests delayed for weeks despite tenant requests

Reviews by category

Luxury Apartments
Attractive grounds and layouts offset by pest infestations, cleanliness lapses, and inconsistent maintenance quality in delivered units.

How it stacks up

  • Rated 4 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
337
4
25
3
8
2
10
1
98

Quick answers

Are pets allowed?
The business's website lists dog parks as an amenity, but reviews do not detail pet policies or fees.
Who handles maintenance and repairs?
The maintenance team (notably Stephanie and Edel) typically responds quickly; however, quality and completion vary. Some requests, including pest fumigation, have taken weeks.
What happens if I'm unhappy with my unit?
One tenant who found their unit roach-infested and unclean was released from the lease without penalty but received only partial refund of move-in costs after possession began.
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Last updated 2026-07-17