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The James on Grand Avenue

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 101 Google reviews · How we rank ›

3.7(101) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
The James on Grand Avenue
Services
Luxury Apartments, Student Housing, Senior Living Apartments
Reviews
101

The honest read

Half the reviews praise new units, attentive staff like Luis and Rakhi, and fair rates without extra fees. The other half cite roach problems, broken elevators, missed tour appointments, and aggressive behavior from some tenants and staff. Property upkeep works well; neighbor conduct and lease disputes do not.

Praised for
  • responsive leasing staff
  • well-maintained units and common areas
  • fair pricing without hidden fees
  • quiet location with good access
Watch-outs
  • pest infestation (roaches reported)
  • elevator breakdowns and limited pool hours
  • poor first impressions and staff rudeness
  • tenant behavior and noise issues
  • unfair lease-end charges
responsive-managementwell-maintainedfriendly-staffnoisy-neighborspest-problemsgood-valueslow-maintenance
Best for: Renters seeking new, affordable units with good staff support and proximity to North Austin retail and highways.
Think twice if: Pest control and elevator reliability have been problems; tenant behavior and noise issues bother some residents; leasing disputes documented.

What this place gets right

  • Starting rents from $999 with no hidden fees
  • Staff like Luis and Rakhi praised for thorough communication
  • New units with modern appliances
  • Responsive maintenance for service requests

Worth knowing

  • Leasing agent Luis praised for thorough communication by email, text, and phone
  • Manager Luciana mentioned as consistently helpful over multiple years
  • Staff member Rakhi noted for quick responses
  • Ambrosia and office staff credited with smooth move-in process
  • Service requests reportedly completed quickly
  • Elevator outages reported
  • Pool restricted to Friday-Sunday hours

Reviews by category

Pet-Friendly Apartments
Pet-friendly policy exists but tenants report poor waste cleanup and unsupervised dogs in parking lots.
Luxury Apartments
New, well-maintained units with modern appliances appeal to some; roach infestation and pest control lapses a serious concern for others.
Affordable & Section 8 Housing
Fair pricing without hidden fees praised; one complaint of a $4,000+ lease-end charge disputed by tenant.

How it stacks up

  • Rated 3.7 against a 4.02 average across the 284 luxury apartments businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

How we scored this

How We Score
Star rating 17
Review volume 87
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
60
4
9
3
3
2
2
1
27

Quick answers

What is the starting rent?
According to their website, 1-bedroom apartments start at $999 per month.
Are pets allowed?
Yes, the complex lists pet-friendly housing. However, reviewers note that waste cleanup and supervision of dogs in common areas are inconsistent.
How quickly do they respond to maintenance requests?
One reviewer reported service requests were completed quickly; another waited for an elevator repair over time as the elevator remained out of service.
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Last updated 2026-07-17