Austin Apartment Reviews Guide
Menu
Request a quote Call

Waters at Willow Run

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 236 Google reviews · How we rank ›

4.0(236) 68 composite score See reviews on Google ✓ Google-verified
Student HousingAffordable & Section 8 HousingPet-Friendly Apartments
Waters at Willow Run
Services
Student Housing, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
236

The honest read

Residents praise staff like Gael and Alma for quick, professional service and report clean, peaceful units with reliable maintenance. However, prospective renters face a significant barrier: a six-month waitlist with 300+ applicants, compounded by a malfunctioning chatbot and scheduler that often books appointments during closed hours, sometimes paired with dismissive front-desk interactions.

The core disconnect is between resident satisfaction and leasing experience. Once housed, tenants report spacious apartments in a secure, quiet setting. But getting in requires patience and persistence, and online systems frequently misrepresent availability, leaving applicants frustrated before they ever step inside.

Praised for
  • Staff professionalism (Gael, Alma, Natalia)
  • Fast maintenance and move-in service
  • Clean, quiet community with security
  • Spacious units
  • Reasonable prices
Watch-outs
  • Long waitlists (6+ months, 300+ applicants)
  • Website/chatbot (Olivia) out of sync with availability
  • Scheduling system books closed hours
  • Inconsistent staff attitudes
  • Poor front-desk experience for prospective residents
responsive-managementwell-maintainedquiet-communitygood-valuesafe-securepoor-communication
Best for: Residents comfortable with waitlists who value quiet, secure, affordable communities with responsive staff.
Think twice if: You need housing urgently; the waitlist exceeds six months. Also check office hours before visiting, as the scheduling system often misbooks appointments.

What this place gets right

  • Staff known for speed and professionalism (Gael, Alma)
  • Clean, quiet community with active security
  • Spacious apartments
  • Nonprofit affordability model

Worth knowing

  • Staff members named in praise: Gael, Alma, Natalia, Raúl
  • Waitlist: 6+ months with 300+ applicants as of recent reviews
  • Chatbot named Olivia books appointments during closed hours
  • Website availability shown inaccurately in scheduling system
  • Maintenance described as completing work orders quickly

Reviews by category

Student Housing
Long waitlists and booking system issues deter prospective students; once placed, residents praise safety and quiet.
Affordable & Section 8 Housing
Nonprofit model and 'reasonable prices' praised; competitive waitlist suggests strong demand.
Pet-Friendly Apartments
Dog park amenity listed on website; no resident reviews specifically praise or complain about pet policy.

How it stacks up

  • Rated 4 against a 3.97 average across the 209 student housing businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
147
4
24
3
15
2
8
1
42

Quick answers

How long is the waiting list?
Recent reviews report 6+ months with 300+ applicants, though one mentioned 200 people for three units.
Can I book a tour online?
The business's chatbot (Olivia) allows online booking but often schedules appointments when the office is closed; call to confirm your appointment time before driving in.
Are the units spacious?
Yes; residents consistently describe one-, two-, and three-bedroom units as spacious and appreciate the clean, quiet community.
Request a quote

Similar apartment complexes nearby

Preserve at Rolling Oaks
66

Preserve at Rolling Oaks

4.0(478)✓ Google-verified

The leasing and maintenance staff earn consistent praise for speed and courtesy, with residents naming Gabe, Stephanie, and Edel repeatedly. Many residents enjoy the landscaping and floor plans. Infrastructure struggles undercut the experience: one prospective tenant cancelled after touring a roach-infested, mouse-damaged unit that was barely cleaned after the promised professional crew never arrived. Ongoing complaints include broken entrance gates, dark parking lots, pest fumigation delays, inconsistent maintenance quality, and weak enforcement of noise and alcohol rules around the pool on weekends.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
View profile
The James on Grand Avenue
61

The James on Grand Avenue

3.7(101)✓ Google-verifiedPublishes prices

Half the reviews praise new units, attentive staff like Luis and Rakhi, and fair rates without extra fees. The other half cite roach problems, broken elevators, missed tour appointments, and aggressive behavior from some tenants and staff. Property upkeep works well; neighbor conduct and lease disputes do not.

Luxury ApartmentsStudent HousingSenior Living Apartments
View profile
Travesia Apartments
73

Travesia Apartments

4.1(297)✓ Google-verified

Most residents praise the maintenance team's speed (often same-day fixes) and the quiet, clean grounds. Several mention staff rudeness during inquiries or disputes over move-in fees and towing practices that left them feeling unwelcome.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17