Austin Apartment Reviews Guide
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Revolve

Updated 2026-07-17 · 2,441 reviewed · 401 listed · Scored from 152 Google reviews · How we rank ›

3.9(152) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Student Housing
Revolve
Service
Student Housing
Reviews
152

The honest read

Revolve draws strong praise for floor plans, amenities, and staff warmth during the leasing process, but residents report sharp operational breakdowns post-move-in. Security lapses (unlocked common entrances, malfunctioning gates) have allowed unauthorized access and homeless individuals into the building; management communication lags, work orders close prematurely without fixes, and recurring AC failures have stretched into weeks. Newcomers often love it; longer-term residents cite safety concerns, poor maintenance follow-through, and a sense that standards dropped after recent staffing changes.

The business states pet fees ($350 for one pet, $500 for two, $15/month per pet) and offers self-guided tours and virtual walkthroughs. Maintenance quality divides reviews: some praise quick, helpful technicians; others report multi-month unresolved issues, broken gates, and package theft with no apparent security camera review. Payment system failures have also left residents paying manual fees to cover management errors.

Praised for
  • friendly, helpful staff during tours and leasing
  • well-designed apartments with good amenities (pool, space)
  • responsive maintenance for many requests
  • walkable neighborhood location
Watch-outs
  • security failures: unlocked doors, gate breakdowns, homeless entry
  • poor communication and unresponsive management
  • work orders closed without actual resolution
  • package theft and lack of theft prevention
  • AC failures and delayed repairs
friendly-staffpoor-communicationsafe-securepackage-theftunresponsive-maintenanceslow-maintenancerenovated-units
Best for: Short-term student residents comfortable with a young, social community; less ideal for those requiring stable long-term security or maintenance reliability.
Think twice if: Security and maintenance have deteriorated; expect slow emergency repairs, occasional unauthorized entry, and potential package theft with limited recourse.

What this place gets right

  • spacious floor plans with desirable amenities (pool, gym, common areas)
  • walkable Highland location near parks and cafes
  • pet-friendly with stated fee structure

Worth knowing

  • Staff members named positively: Ilda, Janaye, Trey
  • AC repair delays: one case took 13 days in summer
  • Parking gate broken for 6+ months; business hired onsite security as workaround
  • Payment system failure lasted 6 months; residents forced to pay by cashier's check and absorb fees
  • Homeless individuals documented regularly entering unlocked common areas, including lobby, corridors, and gym bathrooms

Reviews by category

Student Housing
Great initial experience with leasing team and amenities; long-term residents report management decline, security gaps, and maintenance backlogs that undermine the appeal.

How it stacks up

  • Rated 3.9 against a 3.97 average across the 209 student housing businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 95
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
100
4
9
3
8
2
5
1
30

Quick answers

Are pets allowed, and what are the fees?
Yes, pets are allowed. The business charges $350 for one pet, $500 for two pets, plus $15/month per pet.
Can I tour the apartments remotely?
Yes, the business offers virtual tours and self-guided tour options.
How responsive is maintenance?
Response times vary significantly. Some residents report quick, helpful maintenance; others describe multi-week delays for AC repairs and work orders closed without actual fixes.

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Ella Parkside draws sharp divides between its leasing team and resident experience. Tour staff like Amy and Kim earn consistent praise for professionalism and knowledge, yet recent residents report a sharp decline in upkeep and maintenance responsiveness since management changes. The pool has sat neglected for weeks with visible algae, work orders go unmarked without action, AC units operate at fixed temperatures staff dismiss as normal, and package theft from the paid package room persists. Older five-star reviews credit good maintenance and community events; newer one-star reviews describe a property in decline where tenants feel their rent no longer justifies the deteriorating amenities and management's inability or unwillingness to address complaints. Multiple residents report the same recent timeline: July 4 weekend with a filthy pool, unresponsive maintenance, and locked bathrooms. One resident documented submitting a pool cleaning work order June 30, only to have it marked complete on July 2 with no work performed. Staff appear to hide in the office rather than engage with residents, and mass emails replace actual enforcement of standards like trash valet timing. The leasing experience and newer move-ins remain positive; living here long-term, however, now means watching quality decline.

Student Housing

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Last updated 2026-07-17