Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Residents consistently report fast repairs, attentive staff, and quiet, well-maintained grounds. Long-term tenants and newcomers alike praise the spacious units and value. One incident of harsh property management during a tenant's medical crisis suggests management can lack discretion in enforcement.
Most residents report feeling safe and supported in a quiet, well-maintained community where management and office staff respond quickly to needs. Staff members including Frank, Monique, Michael, Liz, and Sheniq are named for their kindness and problem-solving, though one recent resident is waiting over six months for a deposit refund.
Montelena's leasing and office staff earn consistent praise for professionalism and responsiveness, with apartment locators actively referring clients and residents noting smooth move-ins. Units are spacious and quiet, with good amenities and location. However, serious problems emerge: one long-term resident reported mold in their unit, inadequate repairs, unauthorized home entries despite explicit requests, and a false collection agency filing to their credit two years after moving out. Other recent reviews describe a dismissive property manager refusing to address policy violations (smoking, unleashed pets, unsafe stairs) during non-business hours, and earlier touring complaints about inaccurate listings and rude leasing conduct. Recent reviews suggest inconsistent service at the office level. While most praise centers on leasing staff like Alma and Serina, negative experiences stem from either the same or a different manager who has been described as condescending during tours and dismissive of resident concerns. The company has not publicly responded to credit reporting or maintenance claims.
Last updated 2026-07-17